VAN LIAN THANG (JAMES)
Bennett Springs,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Manager/ Sale Consultant
National Storage
08.2022 - Current
- Coach and lead a small team of Store Consultants to success
- Deliver and drive consistent and great service to support customers in making the best storage choice for their needs
- Work towards monthly sales and KPI targets
- Resolve customer complaints and enquiries and escalate any matters of support to Senior Management where required
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
Store Manager
Skechers
10.2019 - 08.2022
- Sales and KPI- Engaging with customers, pushing towards daily targets and comps
- Daily duties- Responsible of opening and closing store, running the day, preparing daily planner, instructing staff daily routine, keeping to daily KPI and following up with staff
- Loss Prevention report- Stock reservation, POS/ Floor count, Faulty/ odd/ missing write off, cycle counts, negative stock report
Education
Diploma Of Tourism - Tourism
North Metropolitan TAFE
Perth, WA01.2019
Skills
- Multi-tasking
- Communications
- Creative Team Leadership
- Proficient in executing tasks
- Flexibility
- Negotiation and Conflict Resolution
- Strong Customer Service
- Planning and organizing
- Technological Aptitude
- Ability to adapt and change
Additional Information
- Diploma in Tourism
- WACE Graduate
Attributes
Reliable Dedicated
Loyal Diligent
Honest Considerate
Friendly Confident
Motivated Patient
License
C-Class Driver's License
REFERENCE AVAILABLE UPON REQUEST
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Timeline
Manager/ Sale Consultant
National Storage
08.2022 - Current
Store Manager
Skechers
10.2019 - 08.2022
Diploma Of Tourism - Tourism
North Metropolitan TAFE
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