Vanshaj Vanshaj
Heidelberg West,VIC
Summary
Proven in enhancing customer satisfaction and loyalty at Bentley Spices, adept in complaint handling and sales support. Demonstrated adaptability and problem-solving prowess, excelling in multitasking and time management. Successfully improved system efficiency, showcasing a commitment to results through skillful stock management and technical support.
Overview
2
2
years of professional experience
Work History
Customer Service and Retail
Bentley Spices
Perth WA
10.2023 - 08.2024
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Set up new sales displays each week with fresh merchandise.
Customer Service and Watches Technician
Manchanda Watch and Opticals
Kurukshetra
08.2022 - 08.2023
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Education
Certificate III in Painting And Decorating - Painting And Wallpapering
GEN Institute Melbourne
Melbourne VICSkills
Sales Support
Complaint Handling
Logistics support
Stock management
Problem-Solving
Time Management
Multitasking
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service and Retail
Bentley Spices
10.2023 - 08.2024
Customer Service and Watches Technician
Manchanda Watch and Opticals
08.2022 - 08.2023
Certificate III in Painting And Decorating - Painting And Wallpapering
GEN Institute Melbourne