Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Varsha Sunny

Labrador,QLD

Summary

Dynamic leader with a proven track record at Wayanad Club Resort, excelling in customer service management and inventory control. Leveraged team leadership and problem-solving abilities to enhance operational efficiency and foster an inclusive work culture, significantly boosting team cohesion and customer satisfaction. Skilled in multitasking, ensuring high-quality standards and performance across roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Lazy Lobster
Southport, Australia
10.2022 - Current
  • Oversaw operations, fostering an environment prioritizing effective teamwork and customer service excellence.
  • Implemented standards to ensure exceptional customer experiences.
  • Guided team in managing guest inquiries and requests.
  • Enhanced inventory management and record maintenance.
  • Encouraged inclusive work culture, boosting team cohesion.

Room Attendant

Meriton Suites
, Australia
06.2022 - 05.2023
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Ensured that all appliances were in proper working order by testing them regularly.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.

Food and Beverage Attendant

Pumpkin Indian Authentic
Southport, Australia
03.2022 - 06.2022
  • Assisted customers with carry-out service
  • Monitored dining room inventory and replenished it as necessary
  • Provided attentive service and proactively assessed guest needs
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Maintained stock levels of cups, lids, straws and condiments throughout these shifts
  • Trained new staff members on company policies and procedures

Operations Manager

Wayanad Club Resort
Kerala, India
03.2021 - 01.2022
  • Facilitated positive and effective communication between unit staff and organizational leadership.
  • Implemented processes to enhance profit levels.
  • Identified individual strengths of employees and implemented customized mentoring.
  • Oversaw budget planning in collaboration with suppliers and vendors.
  • Developed and implemented operational procedures to ensure quality standards are met.

Assistant Purchasing Manager

Wayanad Club Resort
Wayanad, India
01.2019 - 01.2021
  • Sourced vendors, built relationships and negotiated prices
  • Purchased new products and oversaw inventory stocking and availability
  • Coordinated paperwork, updated spreadsheets and maintained permanent records
  • Performed monthly reconciliation of open purchasing orders
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients
  • Established clear lines of communication between business and clients

Operations Executive

Wayanad Club Resort
Wayanad, India
06.2016 - 12.2018
  • Leveraged problem-solving skills to streamline operations.
  • Addressed and mitigated disruptions influencing business strategy.
  • Aligned operations with strategic goals to optimize resource utilization.
  • Facilitated organizational understanding through a managed informative platform.
  • Maintained tight cost management by assessing supplier standards.

Education

Master of Science - International Tourism And Management

Griffith University
Gold Coast, QLD
07-2024

Bachelor of Science - hospitality and hotel administration

State Institute of Hospitality Management
Kozhikode
01.2016

Skills

  • Customer Service Management
  • Staff consultation
  • Multitasking Abilities
  • Team Leadership
  • Food safety understanding
  • Problem-solving abilities
  • Inventory Management

Certification

[RSA] License, 04/01/22

Languages

  • Malayalam, Native or Bilingual
  • Hindi, Full Professional
  • Tamil, Professional Working
  • English, Full Professional

Timeline

Food and Beverage Supervisor

Lazy Lobster
10.2022 - Current

Room Attendant

Meriton Suites
06.2022 - 05.2023

Food and Beverage Attendant

Pumpkin Indian Authentic
03.2022 - 06.2022

Operations Manager

Wayanad Club Resort
03.2021 - 01.2022

Assistant Purchasing Manager

Wayanad Club Resort
01.2019 - 01.2021

Operations Executive

Wayanad Club Resort
06.2016 - 12.2018

Master of Science - International Tourism And Management

Griffith University

Bachelor of Science - hospitality and hotel administration

State Institute of Hospitality Management

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Varsha Sunny