Summary
Overview
Work History
Education
Skills
Websites
Attributes
Commitment For Future Learning
Coursework
Timeline
Generic

VENKATA KRISHNA NANDALA

Clayton South,Victoria

Summary

Cultivated over three years in the energy industry, I bring a solid foundation in operational management and stakeholder communication. Driven by a genuine passion for cybersecurity, I am eager to transition into the role of a Junior Security Operations Analyst. With a demonstrated appetite for learning and adeptness in engaging with business stakeholders, coupled with my background in help desk support, I am poised to seamlessly integrate into the cybersecurity domain. I am committed to leveraging my skills and enthusiasm to contribute effectively to the team while continuously expanding my knowledge and capabilities in cybersecurity.

Overview

3
3
years of professional experience

Work History

Customer Operation Analyst

1stEnergy
02.2021 - Current
  • Demonstrated eagerness to learn and develop technical competency in key areas of cyber security, including cloud security (Azure/AWS), endpoint and network security, threat intelligence and hunting, data loss prevention, vulnerability management, and incident response.
  • Actively engaged in technical cyber security activities within a dynamic Cyber Operations team, under the guidance of senior professionals, to ensure the protection of the organization's systems, users, and data.
  • Proactively monitored, investigated, and mitigated security incidents within diverse security tools such as Microsoft Defender 365 stack, Azure Security Centre, IntSights, and Splunk, contributing to the enhancement of security posture.
  • Contributed to system enhancements through involvement in Engage Testing (UAT) and documented processes on Promapp for training and compliance
  • Engaged in phishing simulations to assess and enhance the organization's resilience against social engineering attacks, contributing to ongoing security awareness efforts.
  • Proficient in managing IT systems, including Windows Desktop, Windows & Linux servers, aligning with the role's emphasis on working across Technology Platforms, Infrastructure Services, Cloud Services, and Network teams
  • Conducted research on new and evolving threats and vulnerabilities, leveraging resources such as TryHackMe and other industry sources to stay abreast of emerging trends and technologies.
  • Showcased knowledge of cyber security concepts and frameworks, including the Information Security Manual (ISM), NIST SP 800-61 Incident Handling Guide, and MITRE Frameworks, acquired through self-study and practical application.
  • Contributed to improvement of organizational cybersecurity posture by actively utilizing GoPhish to simulate real-world phishing attacks, enabling the identification of vulnerabilities and reinforcing proactive security culture
  • Collaborated effectively with team members to respond to security events and incidents using established Standard Operating Procedures (SOPs), demonstrating the ability to work under direction and within a structured framework.

IT Customer Support Specialist

1stEnergy
10.2020 - 01.2021
  • Collaborated with cross-functional teams, including product development and sales, to resolve complex customer issues and provide feedback on product and service improvements
  • Responded to customer inquiries and resolved issues through phone, email, and chat, maintaining high customer satisfaction rating
  • Provided accurate and up-to-date information about company's products and services to customers, resulting in 5% increase in customer retention
  • Managed to improve productivity of field sales representatives by more than 10% by dealing with customer queries and calls in past two months
  • Conducted bulk credit check for new customers on illion Portal with secured file transfer
  • Proficient in creating comprehensive and user-friendly documentation, including manuals, guides, and technical documentation, ensuring clarity and accuracy
  • Assisted in delivery of software upgrades and security updates as part of security practice.

Education

Certificate IV in Cyber Security -

Holmesglen Institute of TAFE Course.
Melbourne

Skills

  • CCNA Certified: CSCO13529494
  • Programming languages: Java, Python
  • Tools: Metasploit, Burpsuite Wireshark,SIEM,VMware, Kali Linux, Jr Penetration Tester,Vulnerability research, Cyber kill-chain, Splunk 7X Fundamentals Part 1 and 2
  • NIST Cybersecurity framework
  • Cybersecurity Essentials (Cisco)
  • Strong Internet Security Skills
  • Junior SOC level 1

Attributes

  • Always keen to learn new techniques in Cyber security filed under professionals.
  • Excellent Communication and verbal skills with supreme organizational skills.
  • Successfully completed Jr penetration tester on Tryhackme and basic understanding of Java script.
  • Problem solving skills and exceptional trouble shooting skills on routers and switches.
  • Ability to have difficult conversations professionally.
  • Registered myself in Try hack me to complete Badges like OWASP Top 10 and SOC level 1 training.
  • Challenging attitude to any situation.
  • Passion for security: a genuine interest in security and a desire to continuously learn and improve.
  • Unlimited Working rights.

Commitment For Future Learning

  • CompTIA Security +
  • CompTIA Network +
  • CEH

Coursework

  • TRYHACKME
  • Web Fundamentals
  • Burp suite
  • OWASP Top 10
  • Jr Penetration tester
  • Networking fundamentals
  • Linux fundamentals
  • Cyber threat Intelligence
  • SOC level 1

Timeline

Customer Operation Analyst

1stEnergy
02.2021 - Current

IT Customer Support Specialist

1stEnergy
10.2020 - 01.2021

Certificate IV in Cyber Security -

Holmesglen Institute of TAFE Course.

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VENKATA KRISHNA NANDALA