Venkata Sai Lahari Mutukuru
Thomastown
Summary
Proactive Assistant Manager at Eg Ampol with a track record of enhancing team performance and customer satisfaction. Excelled in customer service and problem-solving, leading to actionable workflow improvements. Fostered a positive work environment, significantly boosting staff skills and confidence. Expert in team leadership and decision-making, adept at fostering strong customer relations.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Eg Ampol
08.2023 - Current
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Master of Science - Masters of Networking
Melbourne Institute of Technology
Melbourne, VIC12-2024
Bachelor of Science - Computer And Engineering
Sreyas Institute Of Engineering And Technology
Hyderabad11-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Team building
- Team collaboration
- Verbal and written communication
- Customer service and satisfaction
- Reporting and documenting
Languages
English
Professional Working
Timeline
Assistant Manager
Eg Ampol
08.2023 - Current
Master of Science - Masters of Networking
Melbourne Institute of Technology
Bachelor of Science - Computer And Engineering
Sreyas Institute Of Engineering And Technology
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