Venus Matua
Summary
Hardworking Dependable Professional Housekeeper with a solid history of 10 years hands on domestic cleaning services. During this time I have experienced a variety of high end executive professional clients.
I have been privileged to work in this industry firstly in New Zealand and migrating to Australia in 2014 working in both Queensland and Sydney
Highly organized housekeeper possessing in-depth knowledge of various cleaning methods, tasks and responsibilities. Highly driven with a strong focus on completing and achieving a professional standard of client satisfaction.
Providing Hands on experience and skills in handling and operating various housekeeping Equipment, Products and Tools.
Detail oriented professional providing excellent communication and organizational skills prioritizing tasks accordingly with a positive attitude. Proven ability to handle multiple tasks effectively and efficiently with a good eye for detailing and finishing touches
Work Independently equipped with strong problem solving abilities. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
- Priorities tasks accordingly with a positive attitude and eager to contribute to positive outcomes by following planned guidelines
- Willingness to take on added responsibilities to meet the clients needs
- A reliable and dependable vehicle
- Availability of days and hours are flexible
Overview
11
11
years of professional experience
Work History
Professional Domestic Cleaner
L & V Professional Domestic Cleaning Services
Brisbane South West , Queensland
03.2014 - Current
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
- Upheld strict confidentiality standards when working within private residences, fostering trust between clients and service providers.
- Maintained a pristine work environment for families, ensuring safety and comfort in their homes.
- Ensured longevity of home appliances by routinely performing basic maintenance tasks such as filter replacements or surface cleaning on items like ovens or refrigerators.
- Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.
- Preserved the integrity of delicate surfaces by selecting appropriate cleaning agents for various materials such as wood or marble flooring.
- Prevented pest infestations by properly disposing of waste materials and maintaining clean food storage areas.
- Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
- Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
- Assisted in maintaining a clutter-free environment, implementing effective organizational systems within clients'' homes.
- Reduced allergens and improved air quality through regular dusting, vacuuming, and mopping.
- Increased efficiency by quickly adapting to clients'' individual preferences and requirements for each home environment.
- Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
- Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
Diploma - Small Business Management
Te Wananga O Aotearoa
New Zealand11.2012
Skills
- Planning and Coordination
- Organization and Time Management
- Flexible and Adaptable
- Written Communication
- Excellent Communication
- Attention to Detail
- Decision-Making
- Self-Motivated
- Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Cleaned and replenished supplies for a couple in a 7 bedrooms and 6 bathroom home @ 8.0 hours per week
- Cleaned and replenished supplies for a family of five in a home of five bedrooms and four bathrooms for 3 days a week @ 8.0 hours per day
- Cleaned and replenished supplies for a family of four in a home of 4 bedrooms and 3 bathrooms @ 6.0 hours per week
- Worked overtime hours at the request of clients to complete tasks
- Clean one executive house per day during a 6.0 - 8.0 hour period five days a week total of three homes per week
- Documented and resolved positive communication with clients by introducing a communication book for both parties to communicate and document any requirements or needs that needed attention or cleaning stock needing replacing...etc
- A rotating cleaning schedule plan to follow
- Long lasting bonding relationships building trust and respect inside each clients home unsupervised
Timeline
Professional Domestic Cleaner
L & V Professional Domestic Cleaning Services
03.2014 - Current
Diploma - Small Business Management
Te Wananga O Aotearoa
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Certification
- Small Business Management
Work Preference
Work Type
Contract WorkFull TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leaveLanguages
English
Advanced (C1)
Interests
Playing Musical Instrument
Outdoor landscaping and food growing
Travelling and road trips
Wining and dining
Family Gatherings and enjoying quality time together
Affiliations
- Hillsong Christian Church in Springfield Lakes Qld
Software
Computer games
Microsoft office 365
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