Vera Leanne Kramer
CRAWLEY,WA
Summary
Dynamic and motivated professional with extensive experience in customer service at Bar bistro Madeleine. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in cash handling and maintaining a clean environment, consistently delivering exceptional service to a high volume of customers. Passionate about creating positive interactions and fostering collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Bar bistro Madeleine
Utrecht, Netherlands
09.2022 - 06.2025
- Delivered exceptional customer service to enhance guest dining experiences.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions and processed payments with accuracy and speed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server, Bar & Dishwasher
Strandpaviljoen De Marlijn
Schiermonnikoog, Netherlands
09.2021 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Produce Employee + Liquor Store + Cashier
Plus Tuitman
Middelstum, Netherlands
10.2018 - 08.2021
- Collaborated with team members to meet daily production targets and deadlines.
- Greeted customers in a friendly manner to create a positive shopping experience.
- Operated cash register accurately while processing payments and returns.
- Restocked shelves as needed after sales rushes or restocking cycles were complete.
- Greeted customers and offered to help locate produce items.
Medical Intern
'Vrijwilligwereldwijd'
Tanzania, Tanzania
06.2021 - 07.2021
- Observed healthcare professionals in patient examinations and medical procedures.
- Observed various medical specialties to gain comprehensive understanding of healthcare practices.
Tutoring Teacher
H.N. Werkmancollege Stadslyceum
Groningen, Netherlands
09.2016 - 07.2019
- Maintained a safe and orderly learning environment for all students.
- Provided individual tutoring sessions in language classes and mathematics
Babysitter
at home
Middelstum, Netherlands
01.2015 - 09.2017
- Supervised children during playtime and daily activities at home.
- Assisted with homework and provided support in academic tasks as needed.
- Communicated effectively with parents regarding daily activities and children's needs.
Teaching Assistant
O.B.S De Wilster
Middelstum, Netherlands
05.2016 - 06.2016
- Assisted teachers in preparing instructional materials and classroom activities.
- Supported students with learning tasks and individual educational needs.
Education
Bachelor of Science - Biologie
University Utrecht
Utrecht11-2025
High School Diploma -
H.N. Werkmancollege Stadslyceum
Groningen06.2021
Skills
- Enthusiastic
- Hardworking
- Motivated
- Helpful
- Social
- Scientific research
- Customer service
- Effective communication
- Team collaboration
Certification
- Driving license: AM, B
- IVA (Responsible Alcohol Serving Instructions), 09/01/23
- NIX18, 10/01/18
- AGF, 10/01/18
- Liquor Store, 09/01/18
Hobbies and Interests
- Cooking
- Playing Piano
- Sports
- Running
- Reading
- Traveling
Languages
English
Full Professional
Dutch
Native/ Bilingual
Affiliations
- Mentor, UBV (Utrechtse Biologen Vereniging), Utrecht, Netherlands, 09/01/23, 31/07/25
- Excursion Committee Member, UBV (Utrechtse Biologen Vereniging), Utrecht, Netherlands, 09/01/23, 31/06/2025
- Social Committee Member, UBV (Utrechtse Biologen Vereniging), Utrecht, Netherlands, 09/01/23, 31/06/2025
- First Year Committee, Chair, UBV (Utrechtse Biologen Vereniging), Utrecht, Netherlands, 09/01/22, 10/31/23
- Peer Mediator (Student Counselor), H.N. Werkmancollege Stadslyceum, Groningen, Netherlands, 09/01/19, 06/30/21
- Party Committee, H.N. Werkmancollege Stadslyceum, Groningen, Netherlands, 09/01/19, 06/30/21
- Class Representative, H.N. Werkmancollege Stadslyceum, Groningen, Netherlands, 09/01/15, 07/31/18
- Assistant Gymnastics Club, MGV, Middelstum, Netherlands, 09/01/13, 07/31/18
- Student Council, O.B.S De Wilster, Middelstum, Netherlands, 09/01/13, 07/31/14
Timeline
Server
Bar bistro Madeleine
09.2022 - 06.2025
Server, Bar & Dishwasher
Strandpaviljoen De Marlijn
09.2021 - 09.2024
Medical Intern
'Vrijwilligwereldwijd'
06.2021 - 07.2021
Produce Employee + Liquor Store + Cashier
Plus Tuitman
10.2018 - 08.2021
Tutoring Teacher
H.N. Werkmancollege Stadslyceum
09.2016 - 07.2019
Teaching Assistant
O.B.S De Wilster
05.2016 - 06.2016
Babysitter
at home
01.2015 - 09.2017
Bachelor of Science - Biologie
University Utrecht
High School Diploma -
H.N. Werkmancollege Stadslyceum
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