Verdah Ahmad

• Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from shoppers.
• Collaborated with fellow personal shoppers to exchange insights and best practices to maximise efficiency when collecting orders.
• Provided timely and accurate information to callers, increasing customer trust and loyalty.
• Enhanced customer satisfaction by efficiently processing transactions and providing friendly, knowledgeable service.
• Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
• Assisted in maintaining a clean and organised checkout area, promoting positive shopping experiences.

• Collaborated with pharmacist in charge and pharmacy intern to supply patients with prescription medicines.
• Enhanced customer satisfaction by providing personalised consultations and product education.
• Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
• Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.

• Participated in 2 days of in-school training to improve teamwork, communication and teaching skills.
• Organised fortnightly mentoring activities that fostered an inclusive environment and social connections among students.
• Guided students in the development of skills and strategies for dealing with difficult situations

Worked with a local community for the past 7+ years and continue to participate regularly:

- Clean up Australia day

- Nursing home visits

- The biggest morning tea

- The red cross door knock appeal

• Demonstrated respect, friendliness and willingness to help wherever needed.