Verenaisi Sugulaka Naivalulevu
12 Doctors Gully, Larrakeyah ,Northern Territory
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2025
2025
years of professional experience
Work History
Waiter Supervisor
Cafe 21
Darwin, Northern Territory
11.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Aged Carer and Support Worker
AFEA CARE
Parramatta, NSW
05.2023 - 10.2024
- Provided emotional support to elderly clients and their families.
- Assisted with daily living activities such as bathing, dressing, eating, and mobility.
- Monitored vital signs including blood pressure and pulse rate.
- Managed medications according to instructions provided by the physician or pharmacist.
- Accompanied clients on outdoor activities when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
Barista & Corporate Waitresses
Troys Hospitality
Sydney , NSW
08.2022 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed cash register and processed transactions with accuracy and integrity.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Senior Supervisor
Mamacita Mexican Restaurant
Denarau Islands, Fiji
12.2012 - 06.2022
- Established work schedules, assigned tasks, and monitored staff productivity.
- Resolved customer service issues quickly and effectively.
- Ensured compliance with company policies and procedures.
- Monitored inventory levels and placed orders as needed.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Maintained accurate records of employee attendance, absences, overtime.
- Identified areas for process improvement within the department.
- Managed disciplinary actions when necessary while maintaining fairness.
- Investigated customer complaints promptly and took corrective action as required.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Delivered weekly sales, performance, and inventory reports to managers.
- Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
- Responded to customer questions regarding products, prices and availability.
- Managed team of 60 employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Restaurant Supervisor
Seafront Restaurant
Nadi, Fiji Islands , Western
03.2010 - 12.2012
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Adhered to all food safety regulations.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Optimized profits by controlling food, beverage and labor costs.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Age Care and Support Worker
AFEA CARE
Parramatta, NSW
Education
Diploma In Community Services -
Australia College of Community And Health Service
Parramatta Certificate 4 Ageing Support -
Block Learning Pty Ltd
Skills
- Compassionate Care
- Mobility Assistance
- Personal Hygiene Assistance
- Palliative Care
- Dementia Care
- Feeding Assistance
- Behavioral Management
- Progress Documentation
- Meal Preparation
- Patient Companionship
- Compassionate client care
- Care Plan Adherence
- Documentation
- Basic Housekeeping
- Customer Services
- Problem Solving
- Leadership
- Communication Skills
- Restaurant Management
- Guest Satisfaction
- Staff Management
- Labor cost control
- Food Safety Compliance
- Menu offerings and promotions
- Waste Reduction
- Staff Scheduling
- Hygiene standards
- Service Quality
- Staff Training
- Special Promotions
Timeline
Waiter Supervisor
Cafe 21
11.2024 - Current
Aged Carer and Support Worker
AFEA CARE
05.2023 - 10.2024
Barista & Corporate Waitresses
Troys Hospitality
08.2022 - 06.2024
Senior Supervisor
Mamacita Mexican Restaurant
12.2012 - 06.2022
Restaurant Supervisor
Seafront Restaurant
03.2010 - 12.2012
Diploma In Community Services -
Australia College of Community And Health Service
Certificate 4 Ageing Support -
Block Learning Pty Ltd
Age Care and Support Worker
AFEA CARE