Verma Felix
Perth,WA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a role as a Community Case Worker, Mentor, Support worker, and administration worker. I am a compassionate and driven professional with a strong background in assisting individuals and communities in need. I have strong problem-solving and interpersonal skills and am committed to providing exceptional people skills with empathy and care. I am skilled in working under pressure and adapting to new situations and challenges to enhance the organizational.
Overview
10
10
years of professional experience
Work History
Adult Support Officer
Department of Justice, WA
07.2024 - Current
- Maintaining stakeholder relationships with department of communities, education, health and other non-government agencies. Collating information, confirming offenders’ engagement, attendance, and progress.
- Using culturally appropriate work practices when working with Aboriginal people and other cultural groups.
- Sitting in and taking minutes interagency meetings
- Competent with using Departmental databases such as Community Business Information System (C-BIS), Content Manager, Integrated Courts Management System (ICMS) and Total Offender Management Solution (TOMS)
- Assisting the Community Corrections Officers (CCO) in drafting and completing applications and appeals to the National Disability Insurance Agency (NDIA) and Centrelink.
- Provide operational support to Community Corrections Officer, Senior Community Corrections Officer and Team Leader including to source and identify appropriate programs and services for clients and facilitating referrals to service providers. Completing relevant consent forms for program sign up and urinalysis.
- Scheduled Court Days, I monitor new referrals and outcomes
- Experience working with people with mental health and intellectual/cognitive disabilities.
Carer
Home Instead
07.2023 - Current
- Assist clients with daily living need to maintain self-esteem and general wellness
- Assist with dress guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care
- Built strong relationships with clients to deliver emotional support and companionship.
Technical Officer
Decipha - Australia Post Business Div.ision
10.2021 - 01.2024
- Scanning Via Kofax software systems, of all sorted documents included in Government department e.g
- Contracts, DOHA visas, passports, WWC checks, NPC, Land titles
- Entering data of documents into the data base for further processing by government departments
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Worked at different stations to provide optimal coverage and meet production goals
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Site Administrator
MACA Mining Ltd
12.2019 - 12.2020
- Complete client reporting for daily morning meetings on pit movements, Load and Haulage
- Maintain daily production data entry, fuel, equipment defects, hours and supervisors data
- Raise purchase requisitions as required
- Maintain client files as required (relating to specific site access and personnel details
- Assisting in the mobilization of personnel and machinery to site
- Assist in the recruitment and onboarding of new starters including assisting with inductions, travel, camp accommodation bookings
- Ordering PPE and conducting regular stock takes
- Assisting with BAC completion and attendance statistics
- Manage all site rosters, timesheets, pay queries and leave requests
- Entering of daily fuel usage, fuel reconciliations day to day reporting
- General administration duties including employee interactions, telephone management, ordering of stationary, archiving duties
- Collate HR, medical, Fit for Work and client paperwork
- File Training and HR records for all employees, visitors, and contractors.
Manager
Angus & Coote Booragoon, Prouds The Jeweller
02.2015 - 12.2019
- Maintaining Sales and Profitability - Ensuring that store targets and personal sales targets are achieved
- Outline personal and store objectives with regional manager, all customer service complaints diplomatically dealt with
- Merchandise, inventory and general Coordination -Ensure that all compliant promotions are implanted
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current, and compliant financial records
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Set up monthly wage rostering and cost to budgets using Microsoft excel
- Prepare PowerPoint presentations for monthly managers meetings
- Ensure WHS policies adhered to in store E.g
- Incident reporting and monitoring weekly
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Increased sales by 120% and reduced wages 23% by consistently seeking efficiencies
- Managed day-to-day operations, including supervision and assignment delegation for 11 team members.
Education
Diploma Community Service -Mental Health CHC5201 - Family And Community Services
South Metroplitan Tafe
Perth, WA08.2024
Skills
- Outstanding interpersonal skills
- Works well independently
- Meticulously detail-oriented
- MS Office Suite
- MS Outlook
- Staff Development
- Workplace Safety
- Problem-Solving Skills
- Team Collaboration
- Good Telephone Etiquette
- Excellent Communication
- Analytical and Critical Thinking
Volunteerpositions
- Good Sammy’s Willeton Store, Work Experience - For Diploma Community Service requirement, 04/2024, current, General stores keep-up, sorting through donations, merchandising, Working alongside and supporting staff with disabilities., Monitor and interacted staff with disabilities, assisting with daily activities, providing companionship, ensuring health and safety is priority.
- 4Voices Global, Supporting vulnerable young woman and woman experiencing DV and Homelessness- Sydney, 07/2023, 01/2024, As a Phone Support Volunteer: I provided ongoing support and companionship to those experiencing loneliness, anxiety, or fear. Collaborated with team members to deliver support services and offered emotional support to those in difficult circumstances., As a GIVIT Giver: I distributed gift vouchers to homeless individuals and women experiencing domestic violence and facilitated access to essential resources. Demonstrated sensitivity and respect while acknowledging their dignity and worth. In both roles, I committed to making a positive difference in the lives of others, upholding values of empathy, kindness, and social responsibility.
- Home Instead, Carer, 07/2023, current, 6, Assist clients with daily living need to maintain self-esteem and general wellness., Assist with dress guidance, grooming, meal preparation, and medication reminders., Engaged patients in meaningful conversation, socialization, and activity while providing personal care, Built strong relationships with clients to deliver emotional support and companionship.
References
- Renee Silvia - Manager - Department of Justice Manager, DOJ - 9425 2385, renee.silvia@justice.wa.gov.au
- Ntalie Suazo, SCCO, IDDP Team Leader , DOJ - 9425 2385, nalalie.suazo@justice.wa.gov.au
- Decipha Australia Post - Division: Team Manager - Teresa Georgio, 08 6272 7701, 5am - 1pm, teresa.giorgi@decipha.com.au
- Ex Regional Manager - JPL Group: Steven Hewett, 0449 976 889, scooter2359@gmail.com
- Maca Mining: Rose Oliver - Administration Superintendent, 0467792548, rose.oliver@maca.net.au
Timeline
Adult Support Officer
Department of Justice, WA
07.2024 - Current
Carer
Home Instead
07.2023 - Current
Technical Officer
Decipha - Australia Post Business Div.ision
10.2021 - 01.2024
Site Administrator
MACA Mining Ltd
12.2019 - 12.2020
Manager
Angus & Coote Booragoon, Prouds The Jeweller
02.2015 - 12.2019
Diploma Community Service -Mental Health CHC5201 - Family And Community Services
South Metroplitan Tafe
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