Veronica Owen

Narromine,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Energetic professional with background in food service. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends.

Overview

2025

years of professional experience

Certification

Work History

Personal Care Worker Level 3 /Catering Services Assistant

Orana Gardens Ltd

Dubbo

12.2010 - 08.2024

Maintained daily living standards by assisting clients with personal hygiene needs
Improved patient outlook and daily living through compassionate care.
Laundered clothing and bedding to prevent infection.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Supported bathing, dressing and personal care needs.
Performed light housekeeping duties such as laundry and changing bed linens.
Assisted clients with various activities of daily living, such as bathing, grooming, and toileting.
Maintained accurate documentation of client care services provided daily
Helped clients get in and out of beds and wheelchairs.
Stocked kitchen with supplies such as utensils, plates, and cups as needed.
Provided friendly customer service while interacting with guests during events.
Operated and cleaned catering equipment, including coffee machines and dishwashers.
Served guest tables by transporting meals and beverages from kitchen and bar areas.
Checked food temperatures to determine item doneness and promote food safety
Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events
Filled in for absent workers by performing wide variety of food service work.
Communicated effectively with other staff members regarding tasks that needed completion.

Service Station Attendant

Shell

West Wylong , NSW

Operated cash register, processed payments, and balanced drawer daily.
Assisted customers with pump selection and payment options.
Maintained a clean and organized workspace.
Maintained cleanliness of store area including wiping down counters and sweeping floors.
Greeted customers and provided excellent customer service.
Checked vehicle fluids including oil, coolant level, brake fluid level and power steering fluid levels.
Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Sold store items and vehicle services to customers.
Managed cash register and processed customer transactions with high accuracy.
Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
Processed and verified age for the sale of age-restricted products according to legal guidelines.
Monitored and restocked convenience store items, including food, beverages, and automotive products.
Trained new employees on gas station operations, customer service, and safety procedures.
Collected payments for dispensed gas and tendered change or receipts to customers.
Cleaned parking areas, restrooms or equipment and removed trash.
Provided customers with information about local roads or highways.
Take meal orders
Cooking meals and takeaway

Education

High School Diploma -

Tottenham Central School

Tottenham

12-1976

Skills

Privacy and confidentiality
Household organization
Housekeeping tasks
Respite care
Hand hygiene

Excellent communication
Infection Control
Cooking skills
Chemical knowledge