ZOE FREEMAN
Brisbane,QLD
Summary
Dedicated Occupational Therapy university student with a focus on cultivating inclusivity and accessibility. Solid grounding in occupational therapy theories, assessment methodologies, and intervention strategies. Demonstrated ability to work collaboratively with individuals, families, and multidisciplinary teams to identify and address barriers to participation. Proven commitment to upholding the principles of the National Disability Insurance Agency (NDIA) and ensuring fair and equitable access to services. Excited about the prospect of applying academic knowledge and clinical experiences to the NDIA APS4 Access Assessor role to make a positive impact on the lives of individuals with disabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Worker - Catering Assistant
Bolton Clarke
05.2022 - Current
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Promoted a safe and comfortable living environment by performing light housekeeping duties.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering for clients.
- Assisted clients with meal planning and preparation, considering dietary restrictions and preferences.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Maintained accurate records of client information, including medical history, appointments, and daily activities.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
Shift Supervisor
KFC
02.2022 - 05.2022
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Applied security, safety, and loss prevention strategies during shifts.
Customer Service
KFC
04.2018 - 05.2022
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Maintained clean workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Made food according to standard recipes with requested changes for customer satisfaction
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor of Occupational Therapy - Allied Health
University of The Sunshine Coast
Sunshine Coast, QLD11.2025
Kenmore State High School
Kenmore, QLD2021
Skills
- Attention to Detail
- Customer Service
- Privacy and Confidentiality
- Emotional Support
- Organization and Time Management
- Time Management
- Analytical and Critical Thinking
- Problem-Solving
- Interpersonal Communication
Certification
- Certificate II in Health Support Services
- Certificate I in Construction
- Certificate I in Furnishing
- Certificate II in Engineering Pathways
- Certificate II in Plumbing
Timeline
Personal Care Worker - Catering Assistant
Bolton Clarke
05.2022 - Current
Shift Supervisor
KFC
02.2022 - 05.2022
Customer Service
KFC
04.2018 - 05.2022
Bachelor of Occupational Therapy - Allied Health
University of The Sunshine Coast
Kenmore State High School
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