Veronica Thoroughgood
Seaham,NSW
Summary
Skilled in store management with background as Store Leader. Specializes in team leadership, operational efficiency, and customer satisfaction enhancement. Strengths include policy implementation, inventory control, and staff training. Made significant contributions to previous workplaces by improving sales performance and optimizing store operations.
Overview
31
31
years of professional experience
Work History
Associate Store Leader
7 Eleven
Medowie, NSW
07.2022 - Current
- Handled customer transactions and balanced cash drawers.
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Assist the Store Manager with hiring new team members, training, and evaluating personnel, and addressing employee concerns and grievances.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Increased sales by optimizing in-store promotional strategies.
- Tracked inventory and conducted stock counts to maintain accurate records.
- Placed special orders or called other stores to find desired items.
- Supervised daily store activities during the manager's absence or when on leave.
Decorator / Customer service
Donutking
Salamander Bay
11.2020 - Current
- Decorate Donuts for daily sales
- Donut Birthday cakes
- Customer service
- Food / Drink preparation (Toasted Sandwiches, Milkshakes & Donuts)
- Barista
- Store general cleaning
Console Operator
Woolworths Petrol
Salamander Bay
12.2018 - Current
- Customer service
- Cash handling
- Fuel and General sales
- General cleaning
- Store closure
- Stock replenishment
- Operations 24hr site
- Travel to other stores when shifts need filling stores worked at Maitland, Greenhills, Raymond Terrace, Glendale & Mayfield
Decorator / Customer service
Donut King
Salamander Bay
04.2018 - 10.2018
- Decorate Donuts for daily sales
- Donut Birthday cakes
- Customer service
- Food / Drink preparation (Toasted Sandwiches, Milkshakes & Donuts)
- Barista
- Store general cleaning
Console Operator
Coles Express
Nelson Bay / Salamander Bay
07.2016 - 08.2017
- Customer service
- Cash handling
- Fuel and General sales
- General cleaning
- Opening and closing store
- Stock replenishment
Service Assistant Team member/ Bakehouse
Coles
Salamander Bay
11.2014 - 07.2016
- Packing of Bakery products
- Preparing & cooking donuts & biscuits
- Customer orders
- Cleaning
- Stock replenishment and stock rotation Bakery
- Customer service
- Registers
- Self-serve registers
- Cash Handling
- Tobacco training
- Mark downs
- Date coding
Service Assistant Team member
Coles
Nelson Bay
11.2013 - 11.2014
- Customer Service
- Registers
- Self-serve registers
- Cash handling
- Tobacco Training
- Stock replenishment and stock rotation in Meat, Dairy, Grocery and Bakery departments
- Mark downs
- Date coding
Volunteer lead into Paid Employment
Anna Bay School
Anna Bay
01.2009 - 01.2012
- Delivering sporting activities for students aged 5 – 12 years
Caterer
Eurest
Fairfield
05.2004 - 12.2004
- Food preparation
- Customer Service
- Cash Handling
- Cleaning
Pick and Pack
ShopFast
North Mead
04.2001 - 08.2001
- Pick and pack orders RF Scanners
- Consolidating orders
- Special orders
Stocktaker
Australia stocktaking services
05.1999 - 02.2001
- Various locations and Companies
- Grace Bros, David Jones, Office Work and Volvo
- RF Scanners
- Manuel counting and recording stock
Customer service
Duffy Bros Fruit Market
Various stores Penrith
09.1995 - 08.1997
- Assistant front end manager/ 2IC
- Training new employers
- Cash handling / Registers
- Answering phone and attending phone orders
- General store duties
- Displays
- Stock take and restocking shelves
- Scanners
Customer service
Growers Fruit Market
Penrith
07.1994 - 09.1995
- General store duties
- Cash handling / registers
- Packing fruit and vegetable’s
Customer service
Duffy Bros Fruit Market
Bonnyrigg
08.1993 - 07.1994
- General store duties
- Cash Handling / registers
- Packing fruit and vegetables
- Answering phone
- Restocking / Stock displays
Education
Handle Food Safely in A Retail Environment -
Australian Institute of Accreditation
02-2024
Barista Training -
01.2018
First Aid certificate -
01.2013
Cert 111 -
Aged Care
01.2013
Computing Skills - MS Office Programs, Internet Explorer, E-mails, etc
01.2011
Skills
- Service Excellence
- Effective Phone Communication Skills
- Cash Transaction Processing
- Food Handling Expertise
- Team member
- Promotions planning
- Customer loyalty and retention
- Stock replenishment
- Manage inventory
- Multitasking Abilities
- Time management abilities
- Product Promotion
- Upselling techniques
- Team building
- Conflict Resolution
- Store operations
References
- Kerrie McKenzie, EG Fuel formally Woolworths Petrol, 0435104959
- Deb Longhurst, Donut King, 0412785599
- Nick, Coles Express Nelson Bay / Salamander Bay, (02) 4919 1578
- Chelsea Styles, Coles Salamander Bay, (02) 49192500
- Craig Brooks, Coles Nelson Bay, (02) 49972603, Nelson bay store now closed, Craig Brooks is now Store manager at Tea Gardens
- Jacqui Boyer, Anna Bay Public school Gan Gan Centre, (02) 4982 1767
Volunteer Experience
Anna Bay Public School, P & C member, Assist in school canteen, Class reading
Timeline
Associate Store Leader
7 Eleven
07.2022 - Current
Decorator / Customer service
Donutking
11.2020 - Current
Console Operator
Woolworths Petrol
12.2018 - Current
Decorator / Customer service
Donut King
04.2018 - 10.2018
Console Operator
Coles Express
07.2016 - 08.2017
Service Assistant Team member/ Bakehouse
Coles
11.2014 - 07.2016
Service Assistant Team member
Coles
11.2013 - 11.2014
Volunteer lead into Paid Employment
Anna Bay School
01.2009 - 01.2012
Caterer
Eurest
05.2004 - 12.2004
Pick and Pack
ShopFast
04.2001 - 08.2001
Stocktaker
Australia stocktaking services
05.1999 - 02.2001
Customer service
Duffy Bros Fruit Market
09.1995 - 08.1997
Customer service
Growers Fruit Market
07.1994 - 09.1995
Customer service
Duffy Bros Fruit Market
08.1993 - 07.1994
Handle Food Safely in A Retail Environment -
Australian Institute of Accreditation
Barista Training -
First Aid certificate -
Cert 111 -
Aged Care
Computing Skills - MS Office Programs, Internet Explorer, E-mails, etc
Similar Profiles
Binaypreet SinghBinaypreet Singh
Certified Senior Sales Associate at 7 ElevenCertified Senior Sales Associate at 7 Eleven
Mariam AbdelmalakMariam Abdelmalak
Cashier at 7 ElevenCashier at 7 Eleven
Kaitlyn RiednerKaitlyn Riedner
Assistant Store Manager at 7 ElevenAssistant Store Manager at 7 Eleven
XAVIER ALBERTXAVIER ALBERT
7 Eleven Employee at 7 Eleven7 Eleven Employee at 7 Eleven
Ryan VanderburgRyan Vanderburg
Apprentice Plumber/Tradesmen at Hyflow Plumbing SolutionsApprentice Plumber/Tradesmen at Hyflow Plumbing Solutions