Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Veronica Walokona

Melbourne

Summary

3Rd-year social work student with proven customer service and leadership skills. Developed through disability support work, youth facilitation, and waitressing. Recognised for exceptional organisational abilities and strong work ethic. Specialising in advocacy to raise awareness of challenges faced by disadvantaged individuals in different communities.

Overview

7
7
years of professional experience

Work History

Education Support Officer

Kurunjang Secondary College
01.2024 - Current
  • Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
  • Liaised special education department members proactively address/resolve any arising concerns related student accommodation modifications.
  • Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
  • Researched facilities for appropriate event locations and meeting accommodations.
  • Evaluated external educational tools/resources prior implementation ensuring alignment curricular goals and objectives.

NDIS Disability Support worker

Positive Wellnes Recovery Centre
09.2021 - Current
  • Developed and maintained positive relationships with clients and their families, providing them with a sense of trust and security
  • Facilitated social activities and outings for clients, providing them with greater opportunities for social engagement and personal growth
  • Assisted clients with day-to-day activities, such as meal preparation, shopping, and personal care
  • Provided emotional support and comfort to clients experiencing physical and emotional distress
  • Developed and implemented activities for clients to promote physical and mental well-being.

Youth Facilitator

VICSEG New Futures Melbourne
01.2022 - 12.2022
  • Collaborated with school personnel and families to develop individual plans for youth to personal growth
  • Mentored and coached students to develop communication, leadership, and problem-solving skills
  • Developed an innovative program that provided mentorship, educational resources, and employment opportunities for at-risk youth
  • Implemented a volunteer program that encouraged youth to give back to their community and develop a sense of self-worth
  • Collaborated with school personnel and families to develop individual plans for youth to achieve academic and personal growth.

Warehouse

LIGENTIA
01.2022 - 11.2022
  • Ensured all goods are handled and stored according to company standards
  • Handling, inspecting, and unloading goods
  • Ensured a hygienic, orderly, and secure work environment
  • Precise and effective order selection and packing.

Team Member

Bunnings Warehouse Melton
01.2018 - 08.2020
  • Developed and implemented a feedback system that helped to improve team performance
  • Facilitated team meetings and effectively managed conflict to ensure productive discussions
  • Acted as a liaison between the team and other departments, ensuring effective communication and collaboration
  • Successfully advocated for the organization's mission and values, resulting in increased public support
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff.

Education

Bachelor of Social Work (Honours) -

LATROBE UNIVERSITY
Bundoora, VIC
08.2024

Victorian Certificate of Education -

Melton Secondary College Melton
Melton, VIC
12.2020

Certificate III in Hospitality -

Tabcorp Park
Melton, VIC
07.2020

Skills

  • Teamwork
  • Ability to Work Under Pressure
  • Team Building
  • Collaboration
  • Communication
  • Writing
  • Cash Register
  • Leadership
  • Communications
  • Emotional Distress
  • Customer Service
  • Special Education Support

Languages

English

References

References available upon request

Timeline

Education Support Officer

Kurunjang Secondary College
01.2024 - Current

Youth Facilitator

VICSEG New Futures Melbourne
01.2022 - 12.2022

Warehouse

LIGENTIA
01.2022 - 11.2022

NDIS Disability Support worker

Positive Wellnes Recovery Centre
09.2021 - Current

Team Member

Bunnings Warehouse Melton
01.2018 - 08.2020

Bachelor of Social Work (Honours) -

LATROBE UNIVERSITY

Victorian Certificate of Education -

Melton Secondary College Melton

Certificate III in Hospitality -

Tabcorp Park

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Veronica Walokona