Vesna JERKOVIC

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Fielded customer questions to share information about products, availability, and pricing.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Boosted store revenue through upselling and cross-selling techniques.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Same as above at Myer

Same as above