Larry Nguyen
Villawood
Summary
Results-oriented professional focused on exceeding target objectives and driving business growth with recent career hiatus to care for a family member after their accident. Returning with renewed enthusiasm to contribute to a dynamic organization.
Overview
10
10
years of professional experience
Work History
Call Centre Operator
ITSM Digital
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Business Development Manager
Orange Connex
02.2022 - 12.2022
- Collaborated close partnership with eBay to support business objectives and client acquisition.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintain portfolio of over 80% of active accounts nationally while accelerating business growth through new acquisitions.
- Addressed problems with operations, IT and last mile delivery to maintain and enhance client satisfaction.
Customer Hypercare Team (contract)
Tafe Nsw
12.2021 - 02.2022
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing flexibility and high standard of care by assisting overwhelmed departments with reducing their workload and in turn bolstering customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Trafalgar Group
06.2021 - 12.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Product Consultant
Doors Plus
05.2019 - 06.2020
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Worked with existing customers to increase purchases of products and services.
Business Sales Consultant
Employsure
07.2017 - 04.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted with training and orientation of new employees.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
New Business Sales Consultant
TPG Telecom
06.2016 - 05.2017
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Office Assistant
Ray White Real estate
05.2014 - 10.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Hosted open houses and private inspections to prospective clientele
Education
Digital Marketing Associate 100-101 - Meta Blueprint
Meta (Facebook)
Online2024
High School Diploma -
Fairfield High School
Fairfield, NSW12.2012
Skills
- Account management
- Network development
- Persuasive communication
- Leadership
- Strategic Planning
- Consulting
Timeline
Call Centre Operator
ITSM Digital
09.2023 - Current
Business Development Manager
Orange Connex
02.2022 - 12.2022
Customer Hypercare Team (contract)
Tafe Nsw
12.2021 - 02.2022
Customer Service Representative
Trafalgar Group
06.2021 - 12.2021
Product Consultant
Doors Plus
05.2019 - 06.2020
Business Sales Consultant
Employsure
07.2017 - 04.2019
New Business Sales Consultant
TPG Telecom
06.2016 - 05.2017
Office Assistant
Ray White Real estate
05.2014 - 10.2016
Digital Marketing Associate 100-101 - Meta Blueprint
Meta (Facebook)
High School Diploma -
Fairfield High School
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