Vibhuti Raval
Adelaide,SA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Advisor
National Australia Bank
07.2023 - Current
- Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
- Conducts problem solving and troubleshooting
- Took inbound calls, dealt with questions efficiently and effectively
- Capable of working at multiple bank locations
- Work with and advise customers in opening accounts and performing transactions
- Processed transfers check cashing, deposits, withdrawals, etc. walk-in customers
- Assisted customers in opening checking or savings accounts
- Encouraged customers to sign up for bank credit/debit card for ease of use
- Accepted and processed credit card or loan payments
Customer Relations Executive
VIB Tech Pty Ltd
01.2018 - 11.2022
- Worked to achieve high customer satisfaction rates by providing optimal customer service.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Helped to increase customer relation by striving to create wonderful customer experiences.
- Helped to increase customer return rates by providing excellent customer service at all times.
Customer Service Executive
OTR
04.2017 - 12.2017
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
Education
Master of Professional Studies - Accounting
Federation University Austalia
Sydney, NSW02.2013
Bachelor of Engineering - Food Technology And Processing
ADIT
India01.2005
Skills
- Good communication and interpersonal skills
- The ability to make calculations quickly and accurately
- Strong organisational skills
- Inbound call management
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Additional Information
- Joti Prasad- Branch Manager at NAB
Mob- 0460003763
Email- joti.prasad@nab.com.au
- Peter Barrett- Manager at Vib Tech pty ltd
Mob- 0404441610
Email- vibtechpty@gmail.com
Timeline
Customer Advisor
National Australia Bank
07.2023 - Current
Customer Relations Executive
VIB Tech Pty Ltd
01.2018 - 11.2022
Customer Service Executive
OTR
04.2017 - 12.2017
Master of Professional Studies - Accounting
Federation University Austalia
Bachelor of Engineering - Food Technology And Processing
ADIT
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