Vicki Grant
Bittern
Summary
Proven leader and dedicated entrepreneur with a track record of enhancing team productivity and customer satisfaction at the Australian Taxation Office and Balnarring Laundrette.
Specializes in relationship building and pricing strategy, adept at tax compliance and store operations.
Achieved significant results through strategic business adaptations and exceptional service standards.
Overview
41
41
years of professional experience
Work History
Shop Owner
Balnarring Laundrette
02.2016 - 06.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Cleaner
Self Employed
01.2009 - 02.2016
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Team Leader
Australian Taxation Office
01.1983 - 01.2001
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
Derrinallum High School
Derrinallum, VIC11.1982
Skills
- Pricing strategy
- Relationship Building
- Customer service expertise
- Tax and legal compliance
- Small business operations
- Store maintenance
Timeline
Shop Owner
Balnarring Laundrette
02.2016 - 06.2024
Cleaner
Self Employed
01.2009 - 02.2016
Team Leader
Australian Taxation Office
01.1983 - 01.2001
High School Diploma -
Derrinallum High School
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