Vicki Mcvittie
Eagle Vale,Australia
Summary
Results-driven hospitality professional with over 15 years of experience across gaming, bar, and full venue operations. Proven leadership in supervising teams, managing daily operations, and maintaining compliance within high-volume hotel environments. Experienced in acting as Duty Manager with strong skills in leadership, problem-solving, and customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor / Acting Duty Manager
Sefton Hotel
Sefton, NSW
10.2009 - Current
- Supervising staff across all departments
- Acting as Duty Manager overseeing venue operations
- Oversaw gaming bar and bottle shop operations to enhance customer experience.
- Monitored and enforced compliance with RSA and ARCg regulations.
- Assisted in processing cash transactions and maintaining accurate records. Supported banking operations through timely reporting and reconciliations. Aided in ensuring compliance with financial protocols.
- Facilitated training and mentoring programs to enhance staff skills and performance.
- Oversaw resolution of customer issues and escalations to enhance service quality.
Bar Gaming Attendant
Club Marconi
Bossley Park, NSW
01.2005 - 07.2009
- Bar service and coffee making
- Poker machine payouts and maintenance
- Cash handling and cashier duties
- Keno and TAB operations
Front of House Customer Service
Hungry Jack’s
Hoxton Park, NSW
08.2002 - 01.2005
- Front counter and drive-through service
- Party hosting and organisation
- Training new staff
Front Counter Customer Service Representative
McDonald’s
Bonnyrigg Heights, NSW
04.2000 - 04.2002
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, minimizing errors and enhancing efficiency
Education
Higher School Certificate -
Hoxton Park High School
05-2026
Skills
Team Leadership & Staff Supervision
Duty Management & Venue Operations
Gaming & Compliance (ARCG/RSA)
Cash Handling & Financial Reconciliation
Customer Service & Conflict Resolution
Stock Control & Ordering
Staff Training & Development
Certification
- Higher School Certificate (HSC)
- Responsible Service of Alcohol (RSA)
- Advanced Responsible Conduct of Gambling (ARCG)
- Certificate II in Business
- Certificate III in Hospitality
- Keno Training (Completed)
- TAB Operations Experience
Timeline
Supervisor / Acting Duty Manager
Sefton Hotel
10.2009 - Current
Bar Gaming Attendant
Club Marconi
01.2005 - 07.2009
Front of House Customer Service
Hungry Jack’s
08.2002 - 01.2005
Front Counter Customer Service Representative
McDonald’s
04.2000 - 04.2002
Higher School Certificate -
Hoxton Park High School