Vicki Minogue
Moss Vale,NSW
Summary
Proven track record in enhancing client satisfaction and streamlining volunteer onboarding at Australian Red Cross, showcasing exceptional active listening and documentation abilities. Excelled in building trust-based relationships and maintaining meticulous client records, contributing to improved service continuity and client wellbeing. Demonstrated adaptability and professionalism in fast-paced environments, leveraging strong organizational skills and cultural sensitivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Support Worker Migration + Volunteer Recrtruitment
Australian Red Cross
04.2011 - 08.2018
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client financial records, meetings and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Improved client satisfaction by promptly addressing concerns and implementing feedback to client's caseworker in a timely manner.
- Referred clients to relevant stakeholders regarding housing options, financial support, food security and healthcare services.
- Competent in using all Red Cross computer platforms.
- Kept up to date and detailed records of client meetings and phone calls.
- Assisted clients through the onboarding process for new volunteer roles.
Education
High School Diploma -
Hornsby Girls' High School
Hornsby, NSWSkills
- Confidentiality and Privacy
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Community Integration
- Transcription and dictation
- Troubleshooting
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Time Management
- Active Listening
- Relationship Building
- Organizational Skills
- Client Advocacy
- Decision-Making
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Administrative Management
Timeline
Support Worker Migration + Volunteer Recrtruitment
Australian Red Cross
04.2011 - 08.2018
High School Diploma -
Hornsby Girls' High School
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