Victoria Gosstray
Saint Albans,VIC
Summary
I am a high-energy Recruitment Consultant offering 6 months of experience and a dedication to develop further in the right environment under suitable leadership. I have proven success in interviewing and securing the most suitable candidate to assist organisations with their staffing deficits. Boasting knowledge and an understanding of employer needs.
Overview
10
10
years of professional experience
Work History
Recruitment Consultant
Skilled Medical
03.2023 - Current
- Identified and sourced qualified candidates for available positions to meet the needs of health services
- Screened and interviewed candidates
- Conducted background checks, reference checks and other pre-employment screenings
- Developed and posted job descriptions to various platforms to communicate open positions and their requirements to potential candidates.
- Collate relevant information and format candidates CV to present the best possible candidate
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Recommended top candidates to hiring managers to provide qualified employees to fill open positions.
- Organise all travel and accommodation requirements for the successful candidate
Customer Service and Administration Officer
Master Pacific
02.2021 - 03.2023
- Responded to a large volume of customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and relevant solutions
- Communicated with clients regarding account services, statements, and balances.
- Established and accurately prepared customers accounts to complete new purchases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Set up service appointments to handle advanced technical concerns at customer locations.
Inbound Call Center Representative
I-MED Radiology Network
07.2020 - 02.2021
- Handled a high volume of inbound calls per shift with a positive, friendly demeanour
- Scheduling customer appointments encompassing multiple modalities across the Northern and Western suburbs
- Educated customers about billing, payment processing and procedure preparation.
- Liaising with Doctors and Health Services regarding patient reports
- Met customer call guidelines for service levels, handle time and productivity
- Followed company procedure with patience and empathy when handling customer issues and complaints.
Allocations Consultant
Swingshift Nurses
03.2014 - 07.2020
- Promoted to Allocations Team Leader in 2017
- Providing exceptional customer service across all platforms of communication with clients and candidates
- Managing multiple lines for an inbound contact centre
- Receive and entering large volumes of ad-hoc Mental Health and General nursing shifts for hospitals and health services in Metropolitan Melbourne
- Identifying and allocating appropriate nursing staff from large casual pool whilst adhering to time constraints
- Case management and compliance management of over 70 nurses
- Basic screening and interviewing of potential candidates
- Training and mentoring of staff members
- Creating and releasing rosters for the Allocations team
- Face to face client visits and relationship building
Education
Diamond Valley College - Diamond Creek Campus
Diamond Creek, VICSkills
- Microsoft Office
- Rapport building and active listening
- Recruitment
- Leadership
- Managing and prioritising multiple tasks
- Critical thinking
- Verbal and written communication
- Teamwork and collaboration
- Accurate recordkeeping
- Compliance reporting
- Accurate recordkeeping
- Compliance reporting
Timeline
Recruitment Consultant
Skilled Medical
03.2023 - Current
Customer Service and Administration Officer
Master Pacific
02.2021 - 03.2023
Inbound Call Center Representative
I-MED Radiology Network
07.2020 - 02.2021
Allocations Consultant
Swingshift Nurses
03.2014 - 07.2020
Diamond Valley College - Diamond Creek Campus
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