VICTORIA MALOU
Braybrook,VIC
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CASE MANAGER
UCS COMMUNITY SERVICES
MELBOURNE, VIC
01.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
SUPPORT WORKER + TEAM LEADER
UCS COMMUNITY SERVICES
MELBOURNE, VIC
03.2021 - 01.2023
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Acted as role model for clients by exhibiting positive behaviors.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
Individual Support Worker
SELF EMPLOYED
SYDENHAM, VIC
01.2020 - 01.2021
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
Education
Certificate III - HEALTH SERVICE ASSISTANCE
Victoria University Secondary College - Brimbank Campus
St. Albans, VIC01.2018
High School Diploma -
Caroline Chisholm Catholic College
Braybrook, VIC12.2015
Skills
- Health History Documentation
- Regulatory Compliance
- Performance Tracking
- Case Management
- Organization and Multitasking
- Crisis Intervention
- Documentation and Reporting
Certification
- WWCC
- NDIS SCREENING CHECK
- FULL AUSTRALIAN DRIVERS LICENSE
- FIRST AID CPR
- POLICE CHECK - SUBJECT TO RENEW IF NEEDED
References
References available upon request.
Timeline
CASE MANAGER
UCS COMMUNITY SERVICES
01.2023 - Current
SUPPORT WORKER + TEAM LEADER
UCS COMMUNITY SERVICES
03.2021 - 01.2023
Individual Support Worker
SELF EMPLOYED
01.2020 - 01.2021
Certificate III - HEALTH SERVICE ASSISTANCE
Victoria University Secondary College - Brimbank Campus
High School Diploma -
Caroline Chisholm Catholic College
Similar Profiles
Nabeel Ahmad KhalilNabeel Ahmad Khalil
Business Development Manager at Unified Communication Services - UCSBusiness Development Manager at Unified Communication Services - UCS
Heather ZantiHeather Zanti
Project Manager at UCS,LLCProject Manager at UCS,LLC
Morris SibleyMorris Sibley
Safety Coordinator at UCS PowerSafety Coordinator at UCS Power