Victoria Perez
Banksia Grove
Summary
Experienced Customer Service Representative fluent in English and Portuguese. I am an employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environments attending to customer service needs. Am able to professionally lead and mentor a team with the company's goals and reputation in mind.
Overview
4
4
years of professional experience
Work History
Part-Time Customer Service Supervisor
Coles
05.2022 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Used POS system to process sales, returns, online orders, and gift card activations.
Casual Sales Assistant
Bakers Delight
06.2020 - 07.2021
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Boosted sales through effective upselling techniques and deep knowledge of product features.
Education
High School Diploma -
Churchlands Senior High School
Churchlands, WA11.2023
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- New Hire Training
- Work Ethic
- Communication
Additional Information
- C-A drivers licence
- Working towards first-aid certificate
- Wanting to pursue a career in paramedicine
- Am happy to provide referees on request :)
Timeline
Part-Time Customer Service Supervisor
Coles
05.2022 - Current
Casual Sales Assistant
Bakers Delight
06.2020 - 07.2021
High School Diploma -
Churchlands Senior High School
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