Victoria Xu
Summary
Hardworking and passionate job seeker with customer service and sales experience. Outgoing personality with a positive working attitude. Good communication skills and responsible for duty.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Wumart Supermarket
09.2022 - 01.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Managed incoming calls each day about stock checking and delivery request.
Sales
Aumake Store
08.2019 - 11.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Waitress
Thai Riffic Restaurant
03.2019 - 06.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Master of Information Technology -
University of Melbourne
Parkville, VIC11.2024
Skills
- Communication in both English and Mandarin
- Customer Service and Assistance
- Understanding Customer Needs
- Document and Records Management
Visa
Student(Subclass 500) Visa
Additional Information
Available Time:
Monday: 6pm - 12pm
Tuesday to Sunday: 6am - 12pm
Thursday: 1pm - 9pm
Timeline
Customer Service Assistant
Wumart Supermarket
09.2022 - 01.2023
Sales
Aumake Store
08.2019 - 11.2019
Waitress
Thai Riffic Restaurant
03.2019 - 06.2019
Master of Information Technology -
University of Melbourne
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