VIDHYA AASURI
Pallara,Australia
Summary
Dynamic and enthusiastic professional who is highly-driven to succeed and deliver exceptional quality customer service. Problem-solving Individual with strong analytical skills. Actively embrace cultural and demographic diversity and inclusivity relating to people of Culturally and Linguistically Diverse (CALD) backgrounds. Remain abreast of relevant standards, best practices and protocols as well as policies and procedures including the code of ethics for ethical, legal and responsible performance. Proactive and self- motivated individual seeling to invest and further enhance diverse skillset and knowledge.
Overview
7
7
years of professional experience
Work History
Clinical Trial Data Officer
Gallipoli Medical Research Foundation
04.2023 - Current
- Prepared and verified source documents in compliance with protocol requirements, ensuring accuracy and adherence to standards.
- Conducted data entry and resolved queries in alignment with established policies and procedures.
- Collaborated with Data Managers and Clinical Trial Coordinators to discuss data entry procedures and address queries as needed.
- Assisted in managing the electronic Investigator Site Files (eISF) system, contributing to efficient document organization and retrieval.
- Supported archiving activities for closed-out trials, ensuring proper documentation and storage of trial records.
- Maintained and updated clinical trial databases with precise and timely information, complying with SOPs and regulatory standards.
- Developed and optimized data management processes, enhancing efficiency and elevating data quality standards.
- Engaged in effective communication with internal and external stakeholders, addressing data-related queries and providing timely updates.
Clinical Trial Assistant
Gallipoli Medical Research Foundation
04.2023 - Current
- Prepared and distributed the Patient Radiology Tracking spreadsheet internally and to external vendors, ensuring accurate and timely dissemination of critical information.
- Provided the Pharmacy Dispensing spreadsheet to the pharmacy on a weekly basis, maintaining consistent and organized data flow.
- Uploaded radiology scans acquired throughout the study, meticulously documenting and organizing study-related imaging materials.
- Acted as a liaison between internal and external stakeholders, including clinical research sites and vendors, ensuring streamlined trial operations and effective communication.
- Provided support for data validation activities and contributed to resolving imaging queries promptly, ensuring data accuracy and integrity.
- Maintained and updated databases and tracking systems with precision, ensuring accurate and up-to-date records.
- Participated in the On-Call Roster for Planet Control, contributing expertise in kit destruction and slope inventory management.
- Managed the filing of prepared kits into respective patient charts and facilitated referral drops at external vendor locations.
Personal Banking Service Consultant
Macquarie Bank
02.2023 - 04.2023
- Answered customer questions and explained available services, Assisted setting up account or closing account.
- Processed customer requests for statements, ordering cheque, fund transfers and updating customer personal information in database...
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed over 30 customer calls per day
Inbound Sales Representative
TSA Telco Group
08.2022 - 01.2023
- Interacting with customers via phone and emails to assisting variety of inquires and issues and provide quality customer service and navigate through multiple systems.
- Determining basic strategies and implementing techniques effectively to educate customers on products and offers
- Keeping records of interactions , inquires as well as action taken and providing estimated bill quotes using Pro-Rata calculator.
- Adhering to key performance indicators, Responding to inbound calls promptly and effectively based on call handling matrix, which includes productive time, schedule adherence, handle time and after call work
Customer Service Consultant
Tabcorp
11.2021 - 03.2022
- Manage Inbound and Outbound calls courteously and professionally, resolving customer complaints and queries effectively.
- Provide administrative support including Data entry and ID Verification.
- Provide quality service to both internal and external customers relating to account access, general queries, funds and online app.
- Provide advise and support relating to products and service to customers.
- Manage customer service email, ensuring all emails are responded and processed appropriately and promptly.
CLINICAL PHARMACIST/RESEARCH ASSISTANT INTERN
ESIC Hospital
08.2017 - 10.2019
- Applied excellent attention to detail and key observational skills to facilitate observations for study in general
- Aligned practice with ethical, legal and responsible performance with obtaining ethical clearance from Institutional Ethical Committee and attained informed consent from patients for study
- Skillfully coordinated to adhere to relevant criteria for study ensuring effective sampling and
developed case report form based on criteria - Reviewed researching facilitating literature surveys for protocol preparation.
- Efficiently checked and monitored blood pressure and other vital signs for patients.
- Actively accessed and reported adverse drug reactions and evaluated patients drug therapy.
- Efficiently managed patient record keeping and documentation of patients’ case details in case report form and managed database records
- Consistently maintained privacy and confidentiality when documenting past medical and medication history of patients to drive quality care.
- Proficiently managed in preparation of statistical reports on findings and ensuring accuracy with data.
Education
Certification - Good Clinical Practice
Genesis Research Services
Australia2023
Certifcation - Interpret And Apply Medical Terminology
Mater Education
Brisbane, QLD08.2021
Doctor of Pharmacy -
VISTAS
Chennai, India 11.2020
Skills
- Clinical knowledge on ICH-GCP guidelines
- Hands on training in SAS software
- Proficient in Microsoft office
- Standard Operating procedure
- Clinical Data Management
- Infection control
- Research Procedure
- Physical Examination and Evaluation
- Hands on training in CPR (Cardiopulmonary resuscitation)
- Attention to details nd Integrity
- Communication Skills and Time Management
Accomplishments
Paper Published on " A comparative study of Pregabalin and Gabapentin combinations in Type-II diabetic neuropathy patients. https://www.semanticscholar.org/paper/A-comparative-study-of-pregabalin-and-gabapentin-in-Vidhya-Rao/1d3e1fd57aff330fc7b1733bf6c2b4a134a165a9
Projects
- A comparative study of Pregabalin and Gabapentin in type -II Diabetes Mellitus patient.
- Drug Utilization and Evaluation of Newer Anti- Diabetic drugs in a tertiary care hospital.
Seminar/conference/Publications
- SNP Bowen Hills Site Laboratory Clinical Trials Visit
- IPA National Convention at B. S. Abdur Rahaman Crescent Institute of
Science and Technology - Elephant conference 2 at VISTAS
- Pharmoria at Amaravathi, Andhra Pradesh
- International conference on Novel Antibiotic Resistance Breaker and Diagnostic
Biomarker at B. S. Abdur Rahaman Crescent Institute of Science and Technology - Sarvasastra – Nationl conference on advances in Biotechnology and Healthy Sciences
at Dr. M.G.R Educational and Research Institute University - National level seminar on “Recent Innovations in Pharmaceutical Sciences” at
J.K.K.Nattraja college of Pharmacy - National Conference on “Modern Approaches In Drug Discovery, Nanoformulations
And Pharmacokinetics” at VISTAS - National Conference on Medication Management and Use at Sri Ramachandra
University - National Conference on Rational Use of Medicines – Current Scenario and Way
Forward at SRM College of Pharmacy - Intentional Conference on “Clinical Pharmacy Practice Skills – Recent Perspective” at
Sri Ramachandra University - National Seminar on Scientific Interpretation of Indian Trading Medicine at
VISTAS - National Seminar on Nano Carriers for Targeted Drug Delivery at VISTAS
- Training Module – Oncology – Advanced Learning Series 7 at VISTAS
Paper Presentation
- Presented a scientific paper entitled “Breast Cancer and its Therapeutical Treatment” at Oncology – Advanced Learning Series 7 at VISTAS.
- Presented a scientific paper entitled “The role of Leukotriene receptor Antagonist as
an add on therapy to beta2 agonist in acute asthma” at Pharmoria conference. - Presented on ' Role of Probiotics in healthcare system' at Journal club, VISTAS.
Timeline
Clinical Trial Data Officer
Gallipoli Medical Research Foundation
04.2023 - Current
Clinical Trial Assistant
Gallipoli Medical Research Foundation
04.2023 - Current
Personal Banking Service Consultant
Macquarie Bank
02.2023 - 04.2023
Inbound Sales Representative
TSA Telco Group
08.2022 - 01.2023
Customer Service Consultant
Tabcorp
11.2021 - 03.2022
CLINICAL PHARMACIST/RESEARCH ASSISTANT INTERN
ESIC Hospital
08.2017 - 10.2019
Certification - Good Clinical Practice
Genesis Research Services
Certifcation - Interpret And Apply Medical Terminology
Mater Education
Doctor of Pharmacy -
VISTAS
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