Overview
Work History
Education
Skills
Certification
Previously held
Timeline
Generic

Vienna Mesnik-Lavender

Caboolture,QLD

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Solutions Advisor

Auto & General
01.2026 - Current
  • Educated customers on policy details and coverage options.
  • Resolved customer complaints efficiently and courteously.
  • Collaborated with team members to improve service delivery standards.

Barista

Starbucks
08.2025 - 01.2026
  • Provided friendly and prompt service to customers in a fast-paced environment.
  • Collaborated with team members to ensure smooth workflow and effective communication.

Party Team Leader

Bounce INC
06.2023 - 01.2026
  • Coordinated daily tasks to ensure smooth workflow and productivity.
  • Assisted in performance evaluations and provided feedback to team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Crew Member

Guzman Y Gomez
06.2022 - 06.2023
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Collaborated with coworkers to enhance overall team performance and efficiency.

Crew Coach

McDonalds
08.2021 - 01.2026
  • Trained new crew members on customer service standards and operational procedures.
  • Supervised daily operations to ensure adherence to quality and safety guidelines.
  • Implemented best practices for maintaining cleanliness and organisation in the restaurant.

Education

High School Diploma -

Morayfield State High School
11-2025

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Performance evaluation
  • Workflow management

Certification

  • Certificate IV in Justice Studies
  • Provide Tier 2 general advice in general insurance
  • Provide Responsible Service of Alcohol (RSA)
  • Provide Responsible Gambling Services (RSG)
  • Customer Liaison Officer (CLO)
  • General Construction Induction (White Card)

Previously held

  • Working-with-children clearance (Blue card)
  • Provide First Aid
  • Provide Cardiopulmonary Resuscitation

Timeline

Customer Solutions Advisor

Auto & General
01.2026 - Current

Barista

Starbucks
08.2025 - 01.2026

Party Team Leader

Bounce INC
06.2023 - 01.2026

Crew Member

Guzman Y Gomez
06.2022 - 06.2023

Crew Coach

McDonalds
08.2021 - 01.2026

High School Diploma -

Morayfield State High School
Vienna Mesnik-Lavender