Vienna Powell
Perth,WA
Summary
Experienced professional with a background in government agencies, including the Department of Communities and the WA Police Force. Skilled in managing sensitive information, providing supervision, and organising transport services for families, children, and young people. Demonstrated strong communication and organisational abilities, offering support and mentoring under team leadership. Proficient in administrative tasks, report writing, data management, and various technological platforms. Committed to creating supportive, inclusive environments and adapting to complex scenarios.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Family Support Officer
Department of Communities
10.2024 - Current
- Supported families, children, and young people by providing supervision, transportation, and access to resources.
- Built strong community relationships, demonstrating communication, problem-solving, and organisational skills to promote positive outcomes.
Firearms Officer
Western Australia Police Force
10.2022 - 10.2024
- Reviewed and approved Licence Holder forms and applications, ensuring accuracy and compliance.
- Maintained frequent verbal and written communication with Licence Holders and managed front desk interactions.
- Utilised WAPOL software to update Licence Holder records, evaluated storage statements, and processed personal detail changes.
- Addressed issue resolution for incomplete information and handled Licence payments via EFT, cash, and cheque.
- Managed the receipt and processing of identification forms and images.
Customer Service Team Member
Woolworths
05.2022 - 01.2023
- Assisted customers with inquiries, resolved issues, and ensured a positive shopping experience.
- Handled transactions at the checkout, processed payments, and maintained accurate records.
- Worked with team members to ensure store cleanliness, organised stock, and provided efficient service.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment.
Customer Service Team Member
Zambrero
10.2021 - 07.2022
- Assisted customers with orders, answered questions, and ensured a smooth dining experience at Zambrero.
- Managed food preparation, maintained food safety standards, and ensured timely service.
- Worked with the team to maintain cleanliness, stock levels, and efficient operations.
- Demonstrated good communication, teamwork, and problem-solving skills in a fast-paced environment.
Education
Bachelor - Psychology
Murdoch University
Perth, WA07-2026
Certificate IV - Business
Fremantle Education Centre
Perth, WA10-2022
Skills
- Customer Service
- Organisation
- Oral & Interpersonal Communication
- Leadership and Teamwork
- Product and Service Quality/Efficiency
- Confidentiality
- Interpretation of Policies and Procedures
- Conflict Management
- Problem-Solving
Certification
2022
- Business Certificate IV (Fremantle Education Centre)
- Employment Advantage Course (Impowered Online Courses)
- WorkSafe SmartMove Certificate – General Module and Retail Trade
- WA Hospitality & Tourism Industry COVID-19 Hygiene Course
- St John’s Clicktosave First Aid Course
Accomplishments
• 2021 - A Grade Award: achieving A grades across core subjects
• 2021 - Fashion Award: achieving the top grade in the ‘Fashion and Design’ subject in my grade
• 2021 - High Achievement Award: achieving high grades across subjects
• 2021 - Metal Work Award: achieving the top grade in the ‘Metal Work and Design’ subject in my grade
• 2019 - Light of Example Award: for leadership and respect
• 2017 - Academic Honour Award: achieving A grades across 5 subjects
Timeline
Family Support Officer
Department of Communities
10.2024 - Current
Firearms Officer
Western Australia Police Force
10.2022 - 10.2024
Customer Service Team Member
Woolworths
05.2022 - 01.2023
Customer Service Team Member
Zambrero
10.2021 - 07.2022
Bachelor - Psychology
Murdoch University
Certificate IV - Business
Fremantle Education Centre
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