Vika Fitzpatrick
Cranebrook,Australia
Summary
Dynamic and reliable professional with extensive experience in high-pressure environments, notably at Penrith Pullman Hotel. Proven ability to deliver exceptional customer service and maintain cleanliness standards. Strong communicator and adaptable team player, consistently achieving guest satisfaction and enhancing operational efficiency. Proficient in cash handling and adept at building rapport with diverse clientele.
Overview
18
18
years of professional experience
Work History
Waitress
Penrith Pullman hotel
Penrith
07.2023 - Current
- • Providing high-level customer service in a busy hotel restaurant• Taking orders, delivering food and beverages• Handling cash and EFTPOS transactions• Maintaining a clean and welcoming dining area• Enrsurining guest satisfaction in a fast-paced environment
Waitress
Checho’s
Penrith, Australia
08.2022 - Current
- Greeting and seating customers
- Providing excellent customer service
- Cash and EFTPOS handling
- Maintaining cleanliness of the venue
Waitress (Restaurant Service)
Penrith Pullman Hotel
Penrith, Australia
07.2022 - Current
- Providing high-level customer service in a busy hotel restaurant
- Taking orders, delivering food and beverages
- Handling cash and EFTPOS transactions
- Maintaining a clean and welcoming dining area
- Ensuring guest satisfaction in a fast-paced environment
Head Waitress
Henry’s Bar and Restaurant
Penrith, Australia
11.2021 - 08.2022
- Customer service and complaint resolution
- Opening/closing duties, including cash handling and end-of-day reporting
- Cleaning duties, including deep cleans
Residential Cleaner
Private Residence
Penrith, Australia
01.2021 - 11.2021
- General house cleaning duties (vacuuming, mopping, dusting)
- Laundry, kitchen, and bathroom sanitisation
- Responsible for maintaining high cleanliness standards
- Trusted keyholder and worked independently
Telemarketer
Aegon Direct Marketing Services
Parramatta, Australia
08.2010 - 01.2012
- Customer service and sales
- Achieving weekly KPI targets
- Training new team members
Shop Assistant/Food Handler
Abcoe Bulk Food Warehouse
Penrith, Australia
03.2009 - 08.2010
- Customer service and cash handling
- Labeling and packing food products
Receptionist/Sales Assistant
New Dimensions Health Club
Mount Druitt, Australia
04.2008 - 01.2009
- Customer service and membership sales
- Cash handling, bookings, and reception duties
Pick/Packer
New Zealand Fruits
04.2007 - 01.2008
- Grading, packing, and pallet loading
Education
National Certificate Level 2 - Retail
NCEA Level 1 -
Responsible Service of Alcohol - RSA
Computer Skills Course -
Skills
- Extensive computer skills
- Self-motivated
- Adaptable
- Strong under pressure
- Excellent communication
- Reliable
- Flexible
- Punctual
- Team player
- Great rapport-building skills
Timeline
Waitress
Penrith Pullman hotel
07.2023 - Current
Waitress
Checho’s
08.2022 - Current
Waitress (Restaurant Service)
Penrith Pullman Hotel
07.2022 - Current
Head Waitress
Henry’s Bar and Restaurant
11.2021 - 08.2022
Residential Cleaner
Private Residence
01.2021 - 11.2021
Telemarketer
Aegon Direct Marketing Services
08.2010 - 01.2012
Shop Assistant/Food Handler
Abcoe Bulk Food Warehouse
03.2009 - 08.2010
Receptionist/Sales Assistant
New Dimensions Health Club
04.2008 - 01.2009
Pick/Packer
New Zealand Fruits
04.2007 - 01.2008