Vikki Ricketts

• Welcomed visitors and residents, ensuring a friendly and professional atmosphere.
• Managed incoming calls and directed inquiries to appropriate staff members.
• Scheduled appointments and coordinated resident activities for optimal engagement.
• Maintained accurate resident records using electronic management systems.
• Developed positive relationships with residents, fostering community spirit and support.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.

Began role at Drysdale Grove as kitchen hand Cook, executing multiple customer service responsibilities.

Achieved Nursing Diploma while employed in environmental services.

Gained extensive knowledge of customer service through years of experience.

Began role at Drysdale Grove as kitchen hand Cook, executing multiple customer service responsibilities.

Achieved Nursing Diploma while employed in environmental services.

Gained extensive knowledge of customer service through years of experience.