Viktoriya Bendin
Brisbane,QLD
Summary
Highly motivated AO3 Court Officer with strong administrative, compliance, and stakeholder engagement experience across Queensland Courts, the Australian Taxation Office, and healthcare administration. Known for accuracy in data processing, exceptional customer service, and the ability to manage complex operational demands. Seeking to contribute strong analytical skills, legislative compliance knowledge, and a process improvement mindset to the HR Operations Officer role.
Overview
15
15
years of professional experience
Work History
Court Service Officer AO3
Department of justice
Ipswich, QLD
09.2025 - Current
- Provide administrative and operational support across civil matters within the Magistrates Court.
- Prepare, verify, and manage sensitive documentation in line with legislative and procedural requirements.
- Maintain high accuracy in data entry, record management, and compliance checks.
- Support stakeholders including the public, legal professionals, and internal teams.
- Contribute to workflow improvements and assist with the delivery of quality service outcomes.
Service Delivery Officer APS2
Australian Taxation office
Brisbane, QLD
08.2023 - 09.2025
- Delivered exceptional customer service by addressing inquiries and resolving complaints from internal and external stakeholders, enhancing stakeholder satisfaction.
- Managed operational tasks including report preparation, data processing, and compliance documentation support to ensure smooth operations.
- Maintained up-to-date knowledge of legislative guidelines to ensure adherence to tax regulations and organisational standards.
- Investigated and responded to suspected fraud on a client account: isolated the account, reviewed access logs, escalated to security, coordinated protective actions with IT, communicated clearly with the client, and contributed to process improvements to strengthen monitoring and reduce future risk.
Head of Administration / Head Dental Assistant
Kenmore dental centre
Brisbane, QLD
04.2011 - 01.2021
- Led and mentored administrative and dental assistant staff, creating a high-performance culture that improved team collaboration.
- Implemented and refined policies and procedures that streamlined operations and improved service delivery.
- Managed budgets and resource allocation to ensure optimal supplier performance and support operational goals.
Education
Bachelor of Science - Geological And Earth Sciences (completed 15 units)
Queensland University of Technology
Brisbane, QLD01-2016
Diploma - Dental Technology
TAFE QLD
QLD01-2010
Skills
- Expertise in procedural and legislative compliance
- Project management
- Management of personnel and external suppliers
- Continuous improvement and operational excellence
- Analytical skills with high attention to detail
- Strong stakeholder engagement and communication skills
- Proven ability to adapt to fast-paced environments
Accomplishments
Certificate of High Performance at ATO
References:
References Robyn Stein | Team Leader | 0403 841 835 | Robyn.Stein@ato.gov.au
Timeline
Court Service Officer AO3
Department of justice
09.2025 - Current
Service Delivery Officer APS2
Australian Taxation office
08.2023 - 09.2025
Head of Administration / Head Dental Assistant
Kenmore dental centre
04.2011 - 01.2021
Bachelor of Science - Geological And Earth Sciences (completed 15 units)
Queensland University of Technology
Diploma - Dental Technology
TAFE QLD