Vimbai Madondo
Millbridge,W.A
Summary
I am a qualified and experienced Advocate known for my empathy, professionalism, and dedication to supporting survivors of domestic violence. With over 10 years of experience, I have honed my skills in providing crisis support for domestic violence, homelessness, outreach, and urgent emotional support. I excel in making referrals to mainstream agencies, ensuring clients receive comprehensive assistance. Passionate about continuous learning and professional development, I am eager to pursue a Master’s degree in Social Work/Counselling to further enhance my ability to serve and advocate for vulnerable populations.
Overview
13
13
years of professional experience
Work History
Senior Advocate
South West Women’s Refuge (Harbour Refuge)
BUNBURY , WA
2013.04 - 2024.03
- Conducting Intakes, Crisis Call Support and Risk Assessments
- Providing Accommodation Support, Information, Advice and Referral Services
- Support in Escaping Violent Situations, Safety planning and Problem solving
- Intensive Case Management planning- developing detailed case plans that address all aspects of the client's needs.
- Building Healthy and Ethical Client Relationships
- Legislative and OSH Compliance
- Reporting to Service Coordinator and C.E.O
Domestic Violence Outreach Officer
South West Refuge (Harbour Refuge)
BUNBURY , WA
2022.04 - 2022.05
- Women's Support Group Coordination and Management: Collaboration with Third Parties, Participant Engagement and Feedback
- Client Support, Advocacy, and Referrals (Housing, Legal, Mental Health)
- Crisis Intervention and Emotional Support
- Risk Assessment and Safety Planning
- Documentation and Reporting
Acting Service Delivery Manager
South West Women’s Refuge
BUNBURY , WA
2019.01 - 2019.02
- Undertake and complete managerial tasks and responsibilities effectively during the absence of the Service Delivery Manager.
- Preparing Monthly Reports
- Conducting Staff meetings
- Supervising Staff
Disability Accommodation Coordinator (Work Placement)
Baptistcare Communities
BUNBURY , WA
2013.02 - 2014.01
- Conducting Client Assessments and Providing Client Support
- Case management
- Executing Team Leader-Appointed Tasks
- Project management (Lead and coordinate housing project specifically designed for individuals with disabilities)
- Engaging in Training, Supervision and Team Meetings
DV Outreach Support Worker
South West Women’s Refuge
BUNBURY , WA
2013.01 - 2014.01
- Building Healthy and Ethical Client Relationships
- Providing Court Support and Facilitating Referrals
- Performing home visits to assess clients' living conditions, develop case plans, and provide ongoing support.
- Providing Safety and Well-Being Resources
Personal Care Assistant
Bethanie Elanora Villas
BUNBURY , WA
2012.02 - 2013.08
- Oversee and ensure the delivery of high-quality clinical care to residents
- Guaranteed safety and wellbeing of residents
- Providing Dementia-Specific Care
- Ensuring Compliance with Safety Legislation
- Managing Challenging Behaviors
- Participating in Training Programs -House Fire, OH&S and Continence Care
Administration Assistant/ English Tutor (IELTS)
Multicultural Service Centre of Western Australia
BUNBURY , WA
2012.05 - 2012.10
- Document Management and General Administration
- Project Coordination and Assisting with Grant applications
- Assisting CALD Clients with Legal, Visa Issues and Documentation
- Design and implement lessons that focus on improving language proficiency and preparing for the IELTS exam.
Human Resource Coordinator (work Experience)
Jayco Caravans Manufacturing Co. Pty Ltd
MELBOURNE , VICTORIA
2011.04 - 2011.05
- General Administration and Filing
- Supporting the Recruitment Process and Rostering
Education
Diploma in Community Services - Family And Community Services
Strategix College
Rockingham, WA2024-06
Certificate - FDV Informed Documentation And Language
DART GROUP
Bunbury, WA2023-11
Certificate in Microsoft Office And MYOB - Information Technology
Milligan Centre
Bunbury, WA2013-03
Certificate 111 in Aged Care - Disability Studies
Success Fast Track Learning
Bunbury, WA2012-07
Bachelor of Commerce - Commercial Law And Human Resource Management
Deakin University
Geelong, VIC2008-04
Skills
- Remarkable ability to develop trusting relationships with clients without becoming emotionally involved.
- Excellent interpersonal, listening, and communication (both written and spoken) skills.
- Ability to work independently or in a team and handle pressure.
- Deep love and interest in people’s care and well-being.
- Sound ability to keep sensitive information confidential.
- Sound organization skills, goal-oriented, proactive, excellent at reporting, and tremendous persistent.
- Strong written, verbal and interpersonal communications skills to include comfort with public speaking
- 10+ years’ experience working with Family and Domestic violence victims.
- Demonstrated ability to prove knowledge and understanding of violence prevention and intervention, including sexual assault/relationship violence issues and strong theoretical and practical understanding of interpersonal violence
- Victim Advocacy Services
- Punctuality and good time management skills.
Specific Experiences
- Crisis Care support: Proven ability to conduct thorough phone assessments and secure Crisis Care accommodation for women and their children. Expertise in referring women and children to the most appropriate mainstream agencies to address their specific needs. Committed to ensuring the safety of women throughout the assessment process.
- Confidentiality: Demonstrated ability to adhere to organizational policies and procedures while maintaining strict client confidentiality. Comprehensive knowledge of the appropriate organizations with which confidential information can be shared, and the ability to effectively communicate this information to each client.
- Homelessness: Ensuring that homeless women are referred to appropriate organizations and groups that can support their specific needs. Well-versed in discussing various accommodation options and supports available for securing long-term housing.
- Mental Health and Drug &Alcohol: In-depth understanding of mental health issues and substance abuse, along with their effects on clients. Proficient in referring clients to appropriate support services to address these challenges effectively.
References
- Gaynor- Manager: Harbour Refuge (formerly South West Women’s Refuge, 08- 9791 2894
- Kel -Coordinator: Safe At Home (Harbour Refuge) 0488 095 065
- Leslie or Deanne, Bethanie Elanora Villas, 08-9721 1834
Training and Checks
- Cultural Competency Training 2019
- Hurt People Hurt People Course 2019
- Statement of Attainment in Quality customer service & teamwork 2010
- Current First Aid Certificate (St John of God)
- How to defuse Angry Customers 2013
- Current Working with Children Check (W.A)
- Current W.A full drivers Licence
Timeline
Domestic Violence Outreach Officer
South West Refuge (Harbour Refuge)
2022.04 - 2022.05
Acting Service Delivery Manager
South West Women’s Refuge
2019.01 - 2019.02
Senior Advocate
South West Women’s Refuge (Harbour Refuge)
2013.04 - 2024.03
Disability Accommodation Coordinator (Work Placement)
Baptistcare Communities
2013.02 - 2014.01
DV Outreach Support Worker
South West Women’s Refuge
2013.01 - 2014.01
Administration Assistant/ English Tutor (IELTS)
Multicultural Service Centre of Western Australia
2012.05 - 2012.10
Personal Care Assistant
Bethanie Elanora Villas
2012.02 - 2013.08
Human Resource Coordinator (work Experience)
Jayco Caravans Manufacturing Co. Pty Ltd
2011.04 - 2011.05
Diploma in Community Services - Family And Community Services
Strategix College
Certificate - FDV Informed Documentation And Language
DART GROUP
Certificate in Microsoft Office And MYOB - Information Technology
Milligan Centre
Certificate 111 in Aged Care - Disability Studies
Success Fast Track Learning
Bachelor of Commerce - Commercial Law And Human Resource Management
Deakin University
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