Vincent Latham
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Iga
Tomakin, Nsw
10.2021 - 03.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer transactions accurately at the point of sale.
- Maintained product knowledge to provide informed assistance to shoppers.
- Training Junior staff
- Plannograms and Displays
- Ticketing
- Stock rotation
- Pallet Jack
- Best Before
- Nite fill
- Handled customer complaints professionally and empathetically.
- Organized merchandise displays to enhance customer shopping experience.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints efficiently and effectively.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges according to company policies.
- Monitored inventory levels and reported discrepancies to management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Relocated goods from dock area to appropriate storage locations.
Customer Service Representative
Reject Shop
Moruya
05.2018 - 05.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and effectively.
- Processed transactions accurately using point-of-sale systems.
- Conducted regular inventory checks to ensure accurate stock levels.
- Collaborated with staff to implement shelving best practices and procedures.
Timeline
Customer Service Representative
Iga
10.2021 - 03.2026
Customer Service Representative
Reject Shop
05.2018 - 05.2021