Vincent Lau
Marsfield
Summary
Results-driven professional with a strong focus on customer service, employee training, and analytical thinking. Proven ability to implement process improvements and foster teamwork, enhancing operational efficiency and customer satisfaction. Currently seeking to develop my career further within the customer service sector.
Overview
7
7
years of professional experience
Work History
Online Supervisor
Woolworths Supermarkets
Ryde, NSW
11.2020 - Current
- Supervised online shopping operations, ensuring timely order fulfillment and customer satisfaction.
- Collaborated with cross-functional teams to streamline inventory management and optimize stock levels.
- Trained and mentored staff on best practices for online customer service and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency within online department.
- Resolved customer inquiries and issues promptly, maintaining high levels of service quality.
- Monitored performance metrics to identify trends and achieve operational targets consistently.
- Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
- Established clear objectives for team members, ensuring alignment with organizational goals while fostering a culture of accountability and ownership.
- Analyzed customer feedback data to identify recurring issues for proactive resolution and continuous improvement initiatives.
- Fostered a positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
- Additionally, sought to train in multiple departments to adapt and support team members as challenges rose.
Registered Nurse
Concord Repatriation General Hospital
Concord, NSW
03.2026 - 03.2026
- Assisted in patient assessments and collected vital signs to support nursing team.
- Provided compassionate care to patients, ensuring comfort and emotional support during treatment.
- Collaborated with healthcare professionals to develop individualized patient care plans.
- Maintained accurate patient records using electronic health record systems for effective communication.
- Maintained and upheld the privacy, dignity and respect towards patients before, during and after procedures.
- Maintained the confidentiality of patient information in secured documentation.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Nursery Assistant
Flower Explosions Garden
Eastwood, NSW
01.2019 - 02.2026
- Assisted in daily nursery operations, ensuring plant health and optimal growth conditions.
- Supported customer inquiries, providing knowledgeable guidance on plant care and selection.
- Maintained inventory accuracy through regular stock checks and organization of plant displays.
- Collaborated with team members to implement efficient watering schedules for diverse plant species.
- Ensured safe transportation of products between sites.
- Organized and executed orders via the phone as per customer requests, often requiring identification and resolution of particular products alongside a timeline.
Education
Nursing
Western Sydney University
Parramatta, NSW07-2025
Certificate I - Hospitality
TAFE NSW
NSW08-2017
Skills
- Employee training
- Task delegation
- Customer service
- Attention to detail
- Decision-making
- Relationship building
- Inventory Management
- Conflict resolution
- Analytical thinking
- Documentation and reporting
- Strategic planning
- Verbal and written communication
Languages
English
Native or Bilingual
Chinese
Elementary
Timeline
Registered Nurse
Concord Repatriation General Hospital
03.2026 - 03.2026
Online Supervisor
Woolworths Supermarkets
11.2020 - Current
Nursery Assistant
Flower Explosions Garden
01.2019 - 02.2026
Nursing
Western Sydney University
Certificate I - Hospitality
TAFE NSW