Vincent Phan
Altona,VIC
Summary
Results-driven professional in healthcare and logistics with expertise in order fulfillment and quality control. Streamlined patient scheduling and maintained accurate electronic health records, enhancing service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administration Clerk
Melbourne IVF Procedure Centre
Melbourne, VIC
06.2025 - Current
- Managed patient scheduling and appointment confirmations for fertility treatments.
- Processed patient records and maintained accurate data in electronic health systems.
- Coordinated communication between medical staff and patients to ensure clear understanding of treatment plans.
- Facilitated patient check-in and check-out procedures, improving overall service flow.
- Assisted in preparing documentation for insurance claims and billing inquiries.
- Checked and processed invoices, purchase orders, and expense claims, ensuring accuracy in financial documentation.
- Updated databases with new customer information or changes to existing accounts.
- Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
Warehouse Worker
Breeze Group
10.2022 - 10.2024
- Fulfilled customer orders by locating merchandise, packaging items, and managing associated documentation to ensure timely delivery
- Collected and packaged items to successfully fulfill orders
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Organized and transported pallets to warehouse locations to maintain organized inventory areas
- Verified shipments for correct type and quantity of incoming items to maintain inventory accuracy
- Labeled stock items with identification tags and stamps to ensure accurate inventory tracking
- Printed requests and collected stock location orders to maintain inventory control
Voice Pick Packer
Woolworths Distribution Centre
02.2023 - 02.2024
- Ensured clean and organized work environment to enhance safety and support productivity.
- Demonstrated ability to meet tight deadlines in a fast-paced environment while maintaining quality standards.
- Kept work area neat and organized to protect items and meet cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Server And Cashier (BOH & FOH)
Monster Chicken
01.2021 - 03.2022
- Served both front and back of house with flexible abilities
- Facilitated communication between team members and customers, ensuring seamless service and positive dining experiences
- Engaged customers in friendly conversation, enhancing satisfaction and fostering loyalty to restaurant
- Monitored customer feedback, identifying trends to improve service and enhance satisfaction levels
- Employed suggestive selling techniques to promote special and popular products
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Processed cash register transactions, inputted product costs, and gave back change
- Restocked stations regularly to promote team productivity and meet customer needs
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Found ways to improve customer experience and acted as store brand ambassador
Freelance Graphic Designer
Rio
01.2017 - 12.2020
- Completed multiple freelance graphic design projects, achieving high customer satisfaction
- Collaborated with clients throughout design development, ensuring tailored solutions
- Managed graphics for brand and portfolio presentations, enhancing visual communication
- Delivered 20 websites from concept to completion
- Worked in collaboration with other designers and organised and completed with satisfaction
- Greeted clients and handled correspondence between the designer and clients
Education
High School Diploma -
St Albans Secondary College
Melbourne VIC12-2022
Skills
- Customer service
- Customer relationship management
- Meeting coordination
- Time management
- Organizational skills
- Attention to detail
- Quality control
- Spreadsheet creation
- Team collaboration
- Problem solving
- Effective communication
- Adaptable work ethic
- Relationship building
Affiliations
- Passionate about graphic design and video editing, currently a Division 1 volleyball athlete, and dedicated to fitness with regular gym training, I enjoy motorbike riding, and I have a keen interest in streetwear fashion.
Accomplishments
- Collaborated with a team of five in the development of our personal clothing brand.
- Supervised a team of five staff members.
Accomplishments
- Resolved product issues through consumer testing
- Collaborated with cross-functional teams to refine product design, contributing to a 15% increase in positive customer reviews
- Identified and reported usability issues, resulting in faster product iterations, and better alignment with customer needs
- Conducted market research and competitor analysis to support product development and brand positioning strategies
- Recognised for providing personalised styling advice aligned with brand identity
Hobbies and Interests
- Graphic Design
- Enjoy participating in gym and volleyball for overall physical and mental well-being.
- Gym Workouts
- Volunteering
- Blogging/Vlogging
- I enjoy helping others and giving back to the community.
- Web Development and Design
- I like working with my hands and fixing things.
- Photography
- Fashion and Style
Availability
Currently open to all days of the week, 24/7 with full commitment; however, this can be due to change in the upcoming months.
Timeline
Administration Clerk
Melbourne IVF Procedure Centre
06.2025 - Current
Voice Pick Packer
Woolworths Distribution Centre
02.2023 - 02.2024
Warehouse Worker
Breeze Group
10.2022 - 10.2024
Server And Cashier (BOH & FOH)
Monster Chicken
01.2021 - 03.2022
Freelance Graphic Designer
Rio
01.2017 - 12.2020
High School Diploma -
St Albans Secondary College