Summary
Overview
Work History
Education
Skills
Websites
Pm Tools
References
Certification
Languages
Timeline
Generic

Vinh La

Summary

Talented Partner with 15 years of high-tech and consulting industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Adept at building and strengthening relationships with internal and external stakeholders.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Partner Success Manager (APJ)

Qualtrics
02.2023 - Current
  • Built and managed partner relationships;
  • Enabled delivery partners to progress through the accreditation processes to enforce compliance with partner agreements which leads to product adoption and client satisfaction;
  • Collaborated with cross-functional leaders to develop the GTM strategy for partners.
  • Achievements: enabled 75% of partners to be certified in Qualtrics delivery accreditation within the 6 months into the role; all partner delivered projects scored an average of 4.5 out of 5 in CSAT.


Senior Engagement Manager (APJ)

Qualtrics
12.2019 - 02.2023
  • Met with clients to understand needs and develop proactive solutions;
  • Collaborated with sales, delivery and implementation teams to manage seamless client experiences;
  • Handled multiple complex projects with technical execution for some large-scale brand tracking accounts in the research services operations department;
  • Executed project within budget and timeframe;
  • Managed and built relationships with multiple vendors across Asia;
  • Assisted in setting up the service delivery team in Singapore
  • Achievements: rescued 3 key accounts (close to $2 million USD) from high risk to no risk status and eventually won the renewal and revenue expansion from these key clients; received the award: APJ Project Manager of the Quarter in Q3-2022.

APAC Regional Project Manager & REM Data Leader

Mercer
06.2012 - 11.2019
  • Monitored project progress, identified risks and took corrective action as needed;
  • Maintained open and transparent communication by presenting regular updates on project status to clients and senior stakeholders;
  • Managed operation process, resource allocation, budget, and timeline for project teams across APAC;
  • Led and executed employee compensation surveys, reports and projects for the high-tech and consumer goods industry for 19 countries in APAC;
  • Supervised and coached 2 virtual teams based in Shanghai and Noida (India);
  • Implemented the transformation of digital and automation in data processing and migration of operations to low-cost shared service center.
  • Achievements: smoothly migrated the operational team from the shared services center based in Bangalore to Noida; accomplishment of 30% cost reduction with the automation in data processing for the Noida delivery center via agile solutions; stabilised the delivery of the APAC high-tech industry survey estimated $15 million USD annually; contributed into the $0.5 million USD contract renewal for the high-tech industry sub-group 10 years in a row.

Senior Analyst – Survey Operation Delivery

Mercer
06.2008 - 05.2012
  • Managed operational projects and surveys on employee compensation and benefit for high tech industry across 16 countries in APAC;
  • Optimised delivery processes to improve business performance and operational agility;
  • Responsible in collaboration, mentor, and process enhancement with shared service centers in Bangalore (India) and Warsaw (Poland);
  • Led the setup and redesign the operational team in Shanghai with the 12-month relocation secondment in Shanghai
  • Achievements: successfully migrated the data processing team from Sydney & Singapore to Warsaw and Bangalore which led to a 35% of cost savings; completed the setup for the Shanghai operation center in 2011; winner of Employee of the Year (2009).

Market Research Analyst

Taverner Research
01.2006 - 01.2008
  • Analysed qualitative and quantitative survey data and generated insights by importing data sheets from survey projects into survey analysis software;
  • Prepared presentation materials, charts and ppt reports;
  • Assisted in research proposal and questionnaire design.

Associate Lecturer

University Of New South Wales
01.2000 - 01.2008
  • Lecturing and tutoring marketing courses for both under-graduate and post-graduate while completing the doctoral degree;
  • Collaborated with faculty and staff to create meaningful learning experiences for students.

Education

Ph.D. - Professional B2B Services International Marketing

University of New South Wales
Sydney, NSW
01.2004

Master of Commerce (Marketing) - International Marketing

University of New South Wales
Sydney, NSW
01.2000

Bachelor of Business (International Trade) - Business Management; International Studies

Monash University
Melbourne, VIC
01.1999

Skills

  • Strategic Planning
  • Business Development
  • Establishing Effective Relationships
  • Interpersonal Skills
  • Collaboration and Teamwork
  • Leadership
  • Effective Communication
  • Multi-lingual skills

Pm Tools

Microsoft Project management tool, Smartsheet, and Coda

References

Referees will be available upon request.

Certification

  • CoreXM Expert Certification - Qualtrics - Jan/2025

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Limited Working

Timeline

Senior Partner Success Manager (APJ)

Qualtrics
02.2023 - Current

Senior Engagement Manager (APJ)

Qualtrics
12.2019 - 02.2023

APAC Regional Project Manager & REM Data Leader

Mercer
06.2012 - 11.2019

Senior Analyst – Survey Operation Delivery

Mercer
06.2008 - 05.2012

Market Research Analyst

Taverner Research
01.2006 - 01.2008

Associate Lecturer

University Of New South Wales
01.2000 - 01.2008

Ph.D. - Professional B2B Services International Marketing

University of New South Wales

Master of Commerce (Marketing) - International Marketing

University of New South Wales

Bachelor of Business (International Trade) - Business Management; International Studies

Monash University

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