VINISHA GADDAM
Richmond
Summary
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant With (Events) Duties
ACCOR GROUPS
03.2024 - 03.2025
- Setting up and arranging tables for 70-80 pax and decorations according to event requirements.
- Communicating with event coordinators, kitchen staff and supervisors to ensure smooth service.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Food and Beverage Supervisor
Mama and Papas
12.2022 - 03.2025
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Manage and confirm reservations for a group of more than 40 guests every weekend.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Retail Sales Associate
Udaya Supermarkets
03.2023 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped more than 100 customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Supervisor
Big Bazaar
08.2018 - 04.2021
- Assisted approximately 40-50 customers in a day in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Master of Science - Statistics
06-2018
Bachelor of Science - Computer Science
06-2016
Skills
- Cash handling
- Customer service
- Effective communication
- Time management
- Allergy awareness
- Upselling strategies
- Problem-solving
Certification
CERTIFICATES
- RESPONSIBLE SERVICE OF ALCOHOL (RSA)
- RESPONSIBLE CONDUCT OF GAMBLING (RCG)
- ADVANCE RESPONSIBLE CONDUCT OF GAMBLING (ARCG)
- BARISTA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Food and Beverage Attendant With (Events) Duties - ACCOR GROUPS
03.2024 - 03.2025
Retail Sales Associate - Udaya Supermarkets
03.2023 - 01.2025
Food and Beverage Supervisor - Mama and Papas
12.2022 - 03.2025
Retail Supervisor - Big Bazaar
08.2018 - 04.2021
Avanthi Degree & PG College - Master of Science, Statistics
Aurora Degree & PG College - Bachelor of Science, Computer Science
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