Viola Zavarella
MELBOURNE,VIC
Summary
Dynamic NDIS support worker at Tricare Services, adept at enhancing client independence and satisfaction through tailored care plans and effective progress monitoring. Proven ability in team training and safety compliance, ensuring high-quality support and fostering community connections. Committed to delivering exceptional client care and operational excellence.
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
NDIS support worker
Tricare services
Melbourne , Vic
2024.03 - Current
- Supported individuals with disabilities in daily living activities, fostering independence and enhancing quality of life.
- Assisted clients with personal care tasks, ensuring adherence to safety protocols and promoting well-being.
- Collaborated with multidisciplinary teams to develop tailored care plans, improving client satisfaction and outcomes.
- Facilitated social and recreational activities for clients, encouraging engagement and building community connections.
- Monitored client progress and reported changes to support coordinators, ensuring timely intervention and support adjustments.
- Conducted regular safety checks and maintained a clean environment, promoting health and safety standards.
- Documented client interactions and progress accurately, ensuring compliance with funding and reporting requirements.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Coordinator
Easy auto 123
Melbourne , Vic
2023.08 - 2024.02
- Coordinated daily operations to enhance workflow efficiency, resulting in improved team collaboration and task completion times.
- Developed and maintained documentation for process improvements, ensuring accuracy and consistency across all operational activities.
- Assisted in training new team members on company protocols, fostering a knowledgeable workforce and reducing onboarding time.
- Engaged with stakeholders to gather feedback, driving initiatives that improved service delivery and customer satisfaction across operations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
Essendon Keilor College
Essendon , Vic Skills
- Client support
- Personal care
- Safety compliance
- Care plan development
- Progress monitoring
- Health and safety standards
- Team training
- Task scheduling
- Feedback collection
- Quality assurance
- Equipment management
- Customer relations
- Customer service
- Attention to detail
- Cleaning and sanitation
Certification
- Working with children's check
- First aid
- CPR
- Police check
Timeline
NDIS support worker
Tricare services
2024.03 - Current
Coordinator
Easy auto 123
2023.08 - 2024.02
Essendon Keilor College