Violet Parmiter
Brisbane,QLD
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer And Food Service
Collins Foods
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, rubbish-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Customer service and Bakery
Coles
03.2023 - 12.2023
- Interacting with customer inquiries and using an electronic credit-card scanner and cash to complete transactions
- Being courteous & greeting customers in a friendly and cheery way
- Multi-tasking in the drive-through by, taking, paying for orders and handing out drinks simultaneously
- Preparing and handling Food whilst using safe and hygienic practices while maintaining high quality and quick service
- Lifting and carrying heavy boxes while adhering to health and safety rules to prevent injuries
- Interacting with delivery drivers and health and safety inspectors
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
Business Venture
Loreto College Coorparoo
08.2021 - 08.2021
- Participated in Business Ventures by the running of a Snow-cone stall with four of my classmates
- Handling the purchasing and pricing of ingredients and other equipment needed to make the Snow-cones
- Creating and analysing of surveys of Loreto to build a report and successful business
- Creating dynamic signs and posters to attract the attention of customers and advertise the stall
- Interacting with the customers of my stall who were the students and teachers at Loreto College
- Using an electronic credit card scanner and tablet to complete transactions and the handling of cash
- Organizing who was bringing the supplies, who was working where and insuring a smooth running of the stall
Education
High School Diploma -
Loreto College
Coorparoo, QLD11.2024
Skills
Food Preparation
Sanitation Practices
Allergy awareness
Supply Restocking
Customer Service
Food handling
Hospitality and service industry background
Accomplishments
- Academic Award 2024 (Loreto College)
- Academic Award 2020 (Loreto College)
- Netball Badge 2021 (Loreto College)
- Choir Badge 2022 (Loreto College)
- St Vincent de Paul Service Badge 2019 (Loreto College)
- St Vincent de Paul Executive Badge 2023 (Loreto College)
- Debating Badge 2023 (Loreto College)
- AFL Badge 2023 (Loreto College)
- Mathematics Competition St Agnes Primary school, 2nd place out of 12 schools
Subjects
- Accounting
- Biology
- Chemistry
- General English
- Mathematical Methods
- Study of Religion
Extracurricular Activities
AFL, Loreto College (2019 – present) Netball, Loreto College (2018 – 2022) School Debating (2018 – 2023) School Choir (2018 – present)
Certification
- Certificate II in Supply Chain Operations, EDB Training Services, 2023 September
Timeline
Customer service and Bakery
Coles
03.2023 - 12.2023
Customer And Food Service
Collins Foods
11.2021 - Current
Business Venture
Loreto College Coorparoo
08.2021 - 08.2021
- Certificate II in Supply Chain Operations, EDB Training Services, 2023 September
High School Diploma -
Loreto College
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