Violeta Mitrevska
Sydney
Summary
Dynamic leader with a proven ability to drive strategic changes that improve operational efficiency and market competitiveness. Specializes in process optimization and project management, delivering measurable results in productivity and cost reduction. Strong communication and leadership skills facilitate effective stakeholder engagement and risk management during transitions. Committed to enhancing team performance through continuous improvement and effective change management practices.
Overview
6
6
years of professional experience
Work History
Change Lead – Retail Insurance Australia, Property Fulfilment Transformation Program
IAG
12.2024 - 04.2025
- Aligned programs with business objectives, ensuring on-time delivery within budget.
- Drove adoption of new processes among employees, builders, suppliers, and assessors.
- Maximized partner adoption while minimizing resistance to changes.
- Collaborated with stakeholders to enhance utilization and proficiency in changes.
- Developed comprehensive change management components, including impact assessments and training strategies.
- Designed training materials for 3,159 partners and 872 claims consultants.
- Monitored progress of change initiatives and reported results to management team.
- Identified success metrics and regularly reported on progress and gaps.
Change Manager – Technology & Operations Portfolio
IAG
01.2024 - 12.2024
- Decommissioned 22 legacy claims and policy administration systems across Australia and New Zealand.
- Achieved 95% adoption rate among impacted stakeholders within three months.
- Ensured 100% compliance with new regulatory standards within three months.
- Reduced operational risks by 25% through process reengineering initiatives.
- Developed comprehensive training materials for various change projects to support user transition.
- Collaborated with senior leadership to craft vision and implementation plans for changes.
- Facilitated stakeholder workshops to discuss new processes and address concerns regarding changes.
- Monitored change initiative progress through regular stakeholder meetings and feedback sessions.
Change Manager – CTP
IAG
08.2022 - 12.2023
- Ensured project alignment with business goals, achieving timely, budget-compliant results.
- Drove employee adoption of new systems, minimizing resistance and enhancing utilization.
- Developed and executed change management strategies, including impact assessments and stakeholder analyses.
- Produced training materials and communication assets for high-impact projects.
- Monitored change initiative progress, reporting outcomes to management team.
- Facilitated workshops for discussing proposed changes and their impacts on operations.
- Collaborated with stakeholders to maximize ROI and achieve organizational objectives.
- Resolved conflicts among stakeholders regarding proposed changes effectively.
Senior Change Manager – Enterprise Content Management
Westpac Group
01.2019 - 05.2019
- Delivered new reporting platform across group, enhancing report retrieval efficiency.
- Aligned project with business objectives, achieving timely delivery within budget constraints.
- Facilitated comprehensive employee and customer adoption of reporting platform.
- Addressed global changes in processes, systems, technology, and job roles to manage transition.
- Maximized workforce adoption by minimizing resistance, expediting integration and operational proficiency.
- Collaborated with key stakeholders to optimize value creation and strengthen ROI.
- Fulfilled all change management requirements through successful support model delivery.
- Resolved challenges facing project teams by fostering collaboration between business and project stakeholders.
Education
Certified SAFe 4 Agilist -
Prettyagile
01.2019
PROSCI Change Management certificate -
Being Human
01.2015
Advanced Cross Cultural Competence -
TMC Singapore
Singapore01.2008
Six Sigma Change and Facilitation Skills for Leaders -
Destra
01.2005
Master of Business Administration (MBA) - eCommerce
Macquarie /Charles Sturt University
Australia01.2003
Graduate Certificate - Electronic Commerce
Charles Sturt University
01.2001
Advanced Certificate - e-Commerce
UTS Sydney
Sydney, Australia01.2000
Skills
- Change management and impact analysis
- Communication and influence strategies
- Stakeholder engagement and management
- Strategic planning and leadership
- Program and project management
- Continuous improvement initiatives
- Negotiation and conflict resolution
- Critical thinking and problem-solving
- Leadership development
- Risk management and mitigation
- Training and development programs
- High-performing team facilitation
- Metrics tracking and performance monitoring
- Process improvement methodologies
- Budget management and cost control
- Quality assurance and compliance
- Organizational navigation skills
- Strategic leadership capabilities
- Project execution expertise
- Staff development initiatives
- Innovation strategies
- User adoption techniques
- Cross-functional team leadership
- Program evaluation processes
- Business alignment strategies
- ROI maximization techniques
Business Experience
- IAG, Change Lead – RIA, Property Fulfilment Transformation Program, 12/24 - Present, Align the program with business objectives., Drive adoption and utilization of new processes and systems., Address the human aspects of change., Maximise employee and partner adoption., Successfully developed and implemented a comprehensive suite of change management components.
- IAG, Change Manager – Technology & Operations Portfolio, 01/24 - Present, Ensure alignment with business objectives., Drive employee and customer adoption of new processes., Address the human aspects of change., Delivered a comprehensive suite of change management components.
- IAG, Change Manager – CTP, 08/22 - 12/23, Ensured alignment between projects and business objectives., Focused on the human aspect of change., Developed and executed comprehensive change management strategies.
- Westpac Group, Senior Change Manager – Enterprise Content Management, 01/19 - 05/19, Ensured the alignment of the project with overarching business objectives., Emphasised the human dimension of change management., Successfully delivered the Support Model.
Academic Qualification And Industry Training Accreditation
- 1997, Telstra PMI Certified Project Management Professional Certificate
- 2000, Advanced Certificate in e-Commerce, WEB design Certificate
- 2001-2003, Master of Business Administration (MBA) - eCommerce
- 2000-2001, Graduate Certificate of Electronic Commerce
- 2003-2005, Six Sigma Change and Facilitation Skills for Leaders, Six Sigma Yellow, Green Belt Training, Six Sigma, Black Belt Training
- 2008, Advanced Cross Cultural Competence, Certified Practitioner
- 2015, PROSCI Change Management certificate
- 2019, Certified SAFe 4 Agilist
References
Available upon request
Capabilities And Achievement Highlights
Seamlessly implemented global change initiatives across Westpac and IAG brands., Successfully executed change processes for over 200 claims staff., Managed change for over 400 staff for various initiatives., Selected to lead key global change programs., Developed and executed communication strategies., Built strong relationships with diverse communication channels., Created targeted communication materials., Oversaw all aspects of the RAMS program., Directed cross-functional and cross-cultural teams.
Change Management Skills
- Communication and Influence
- Stakeholder Management
- Strategic Planning
- Program / Project Management
- Continuous Improvement
- Change Impact Analysis
- Negotiating
- Critical Thinking
- Leadership
- Conflict Resolution
- Risk Management and Mitigation
- Training and Development
- Fostering High Performing Teams
- Metrics Tracking
- Performance Monitoring
- Process Improvement
- Budget Management and Cost Control
- Quality Management
Languages
Macedonian
Native/ Bilingual
Serbian
Native/ Bilingual
References
References available upon request.
Timeline
Change Lead – Retail Insurance Australia, Property Fulfilment Transformation Program
IAG
12.2024 - 04.2025
Change Manager – Technology & Operations Portfolio
IAG
01.2024 - 12.2024
Change Manager – CTP
IAG
08.2022 - 12.2023
Senior Change Manager – Enterprise Content Management
Westpac Group
01.2019 - 05.2019
Certified SAFe 4 Agilist -
Prettyagile
PROSCI Change Management certificate -
Being Human
Advanced Cross Cultural Competence -
TMC Singapore
Six Sigma Change and Facilitation Skills for Leaders -
Destra
Master of Business Administration (MBA) - eCommerce
Macquarie /Charles Sturt University
Graduate Certificate - Electronic Commerce
Charles Sturt University
Advanced Certificate - e-Commerce
UTS Sydney
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