Viraj Wijebandara
Melbourne
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Services Manager
Blue Sky Services
09.2019 - 05.2023
- Facilitated regular meetings with team members to discuss progress on projects and address any challenges or concerns.
- Negotiated contracts aimed at securing long-term commitments from clients while maximizing profitability for the company.
- Oversaw the implementation of new technology systems designed to streamline operations and improve overall productivity levels within the department.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced client satisfaction by promptly addressing concerns and implementing effective solutions.
Cleaning Supervisor
Bluesky Services
06.2018 - 08.2019
- Monitored team performance against established goals using various reporting tools
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Cleaning Supervisor
Just One Call (J1C)
03.2017 - 06.2018
Cleaning Supervisor
Ultimate Cleaning
12.2016 - 08.2017
Professional Commercial Cleaner
Ultimate Cleaning
02.2016 - 08.2017
- Promptly addressed any issues or concerns related to employee performance
- Instructed staff in work policies and procedures and use and maintenance of equipment
- Monitored inventory levels to ensure adequate supply availability at all times
- Checked and maintained equipment to ensure that it was in working order
- Performed and assisted with cleaning duties as necessary
- Trained new hires in proper use of equipment and safety protocols
- Utilized effective problem-solving strategies to resolve customer complaints in a timely manner
- Responded promptly to emergency situations such as spills or clogged drains in order to minimize disruption caused by these incidents
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
- Organized special events such as deep cleans or large-scale projects requiring additional staffing resources
Front of House Team Member
Dandenong Workers Club
02.2016 - 12.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted in inventory management for front-of-house supplies, ensuring availability and reducing waste.
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, Vic12.2018
Certification IV - Business
Australian College of Business and Technology
Kandy, Central Province01.2015
Skills
- Change Request Processing
- Client Interactions
- Project Facilitation
- Staff Training
- Customer Retention
- Stock inventory management
Accomplishments
Successfully managed large-scale contracts, overseeing 50+ sites and 50+ employees. Key clients included Ramsay Health, Healthscope, DEECA, La Trobe Community Health, and NDIS.
Certification
White Card
Timeline
Client Services Manager
Blue Sky Services
09.2019 - 05.2023
Cleaning Supervisor
Bluesky Services
06.2018 - 08.2019
Cleaning Supervisor
Just One Call (J1C)
03.2017 - 06.2018
Cleaning Supervisor
Ultimate Cleaning
12.2016 - 08.2017
Professional Commercial Cleaner
Ultimate Cleaning
02.2016 - 08.2017
Front of House Team Member
Dandenong Workers Club
02.2016 - 12.2016
Certification IV - Business
Australian College of Business and Technology
White Card
Bachelor of Commerce - Accounting
Deakin University
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