Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Vish Prasad
Open To Work
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Vish Prasad

Oxley Park,NSW

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

CUSTOMER RELATIONSHIP MANAGERCustomer Service RepresentativeCustomer Success ManagerCybersecurity InternCybersecurity Consultant

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Oxley Park, NSW, AUParramatta, NSWBlacktown, NSWSaint Marys, NSWSydney, NSW
Open to relocation: No

Important To Me

Work-life balanceCareer advancementWork from home option4-day work weekCompany CulturePaid sick leavePaid time off

Summary

Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.

Overview

5
5
years of professional experience

Work History

SENIOR PAWNBROKER

MEGA CASH PTY LIMITED
11.2023 - Current
  • Assess the value of personal items used as collateral and make decisions on loan approvals.
  • Provide exceptional service by addressing inquiries, concerns, and negotiating loan terms.
  • Maintain accurate records of transactions, manage inventory assets, and conduct regular audits.
  • Work with colleagues to ensure smooth operations, train and mentor junior staff, and provide performance feedback.
  • Adhere to industry standards and develop strategies to grow the loan portfolio while staying updated on industry trends and regulations.
  • Consistently met and exceeded performance metrics for both individual and team goals.
  • Developed mutually beneficial strategies and effectively engaged customers through skilled negotiation techniques.

CUSTOMER RELATIONSHIP MANAGER

CREDIT CORP GROUP
11.2022 - 10.2023
  • Consistent high KPI achievements in individual and team targets.
  • Accounts Receivables/Collections communication experience.
  • Effective operation of a variety of skip tools to demonstrate the ability to think creatively & laterally to achieve positive outcomes.
  • Investigation of un-reconciled payments by effectively utilizing third parties to gather information to assist in locating and updating the profile of all customers on the Debtrack software.
  • Business compliance to ACCC & ASIC Guidelines, Privacy Act and business code of conduct policies.
  • Liaising with industry debtors and stakeholders.
  • Create “win-win” strategies and assist customers to participate through effective negotiation techniques.
  • Assertively deal with non-compliant and non-payments with the discretion to effectively discount and provide customers with options through an understanding of the commercial components of the business and offer external financial assistance where appropriate.

MACHINE HANDLER/FORKLIFT DRIVER

COSTCO DEPOT
11.2021 - 11.2022
  • Freightage of goods/produce onto Semi-Trailers.
  • Transporting heavy pallets and goods using a forklift.
  • Transferring products around a warehouse.
  • Stacking bulky goods/produce accordingly to WHS standards.
  • Consistent Data entry and paperwork sensitively.
  • Receiving, scanning, and checking goods against orders.
  • Inspecting products for damage.

Education

Diploma Of Remedial Massage -

TAFE NSW
NSW

Bachelor of Science - Cybersecurity And Behaviour

Western Sydney University Online
Online
11.2026

Skills

Multi-line phone talent

Collect Customer Data

CRM experience

Service standard compliance

Investigations skills

Policy analysis

Complaints resolution

Technical Support

Analyze Financial Risk

Schedule Management

Identify Customer Needs

Maintain Client Debt Records

Account collections

Data Entry

Sales proficiency

Inter-department collaboration

Budgeting analysis

Marketing proficiency

Business administration

Financial Management

Negotiation skills

Team Building

Customer Relations

Creative problem solving

Adhering Legislation

Attention to Detail

Team Communication

Time Management

House Keeping

Load Handling

Pallet Stacking

Safety Compliance

Equipment Inspection

Inventory Control

Stock Handling

Manual Handling

Timeline

SENIOR PAWNBROKER

MEGA CASH PTY LIMITED
11.2023 - Current

CUSTOMER RELATIONSHIP MANAGER

CREDIT CORP GROUP
11.2022 - 10.2023

MACHINE HANDLER/FORKLIFT DRIVER

COSTCO DEPOT
11.2021 - 11.2022

Diploma Of Remedial Massage -

TAFE NSW

Bachelor of Science - Cybersecurity And Behaviour

Western Sydney University Online

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