VISHAL DILLIKAR

• Assist customers with their general Home Loan enquiries, Interest rate negotiations, Hardship applications and managing complaints
• Provided exceptional customer support, addressing inquiries on customers personal banking and resolving issues promptly to ensure high customer satisfaction and maintain detailed records of customer interactions and transactions accurately in CRM system.
• Managed and maintained accurate and confidential customer data, ensuring compliance with privacy regulations
• Collaborate with internal teams such as sales, technical support, and product development to address complex customer concerns and provide comprehensive solutions.
• Continuously seek opportunities for process improvement and contribute feedback to enhance overall customer experience.

Internship Project: E-Commerce Store Analysis

• Analysed extensive datasets of Ecommerce Store called Klist to find out payment statistics, causes of late shipments and its effects and other critical insights.
• Utilized power query editor for data cleansing, power pivot for modelling and relationships, Generated KPI's and crafted informative dashboards in Excel, Tableau and PowerBI with Charts, Filters, slicers for summarization.
• Project prioritized to generate statistical data and with analytical dashboards offering unified data views for informed decision making and business improvement operations.

• Provided awareness of usage of electricity in residential housing
• Promoted and distributed electrical products for residential purpose and used consultative sales approach to understand customer needs and recommend relevant offerings
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Managed team of sales and marketing professionals to successfully meet and exceed sales targets.

• Provided essential technical support to end users, addressing hardware and software issues promptly
• Assisted in managing and documenting support requests, gaining hands-on experience with ticketing systems
• Collaborated with IT team to troubleshoot and resolve issues, contributing to a positive user experience
• Supported data management tasks, including database administration and routine data audits
• Participated in implementation of data governance policies to maintain confidentiality and integrity.