Vishal Patel
Clayton,VIC
Summary
I am innovative and outcomes focused and achieved my Master of Information Technology in 2020. I have extensive knowledge of outlined below. My experience as IT skills as outlined below. My experience as IT technician for Dominos Store, has resulted in highly develop customer service skills and abilities to maintain productive and collaborative professional relationship.
I believe that I have a unique understanding of the varied IT requirements of Domino's Store.
As IT support officer I provide maintenance for franchise and co-operate stores across ANZ and other companies, computing environment. This includes installing, diagnosing, repairing, maintenance, and upgrading all infrastructures, end to end user devices and equipment to ensure business performance.
This role also troubleshoot problem area (in person by remote tools, by telephone, or via chat) in timely and accurate fashion and provide end-user assistance where required.
Overview
5
5
years of professional experience
Work History
IT Support and Technician
Dominos Head Office
02.2018 - 12.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Be the first point of contact for all IT related issues and request.
- Receive and response to incoming calls, service desk tickets, email, or chat regarding equipment incidents, escalating request, as necessary.
- Regularly cleanse and update user groups and system information.
- Review and maintain the organisational anti-virus software to ensure full protection is available.
IT Support Management
Dominos Head Office
01.2021 - 06.2023
- Managed Service provide delivering support and other technical services.
- Vendor involved with exiting and new product sand solution.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strategy and planning, Acquisition and Deployment, Operational Management, Project delivery.
ICT Application Support
Peninsula In Home Care Specialists
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Home support for clients as well as house support for staff as well as system Management for all HR, Accounts, and support worker staff applications including payroll and scheduling.
Education
Masters of Information Technology. - Network And Security Technology
CQ University
Melbourne12.2020
Bachelors of Information And Technology -
Universal Collage of Engineering And Technology
India05.2017
Certificate IV - Disability
Arizona Collage
Melbourne02.2023
Skills
- Networking Tools - Cisco packet tracer, Cisco, VMware
- Computer System - Windows 7/8/10 and 2016/17
- Computer Software - Microsoft Office 365 Suite
- Operating System - Microsoft, Windows, Linus, Max
- MS office - Word, Excel, Outlook, Power Point, One Note, Access
- Excellent technical knowledge of hardware, including desktop PCs and servers
- Hand on hardware troubleshooting experience
Additional Information
Leigh Akers
Dominos Head office Cooperate.
0407478742
Bronwyn M Hewitt
Director at Peninsula In home care Pvt Ltd
0457495325
William Dean
Dominos Head Office Team Leader
0435513120
Timeline
ICT Application Support
Peninsula In Home Care Specialists
07.2023 - Current
IT Support Management
Dominos Head Office
01.2021 - 06.2023
IT Support and Technician
Dominos Head Office
02.2018 - 12.2020
Masters of Information Technology. - Network And Security Technology
CQ University
Bachelors of Information And Technology -
Universal Collage of Engineering And Technology
Certificate IV - Disability
Arizona Collage
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