Vishwas
Perth,WA
Summary
Dynamic team member with proven expertise in inventory management and effective communication at Bunnings. Skilled in forklift operation and material sourcing, I consistently enhanced productivity and ensured safety compliance. Recognized for meticulous order verification and collaborative problem-solving, contributing to streamlined warehouse operations and superior customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advisor/Consultant
Telstra
Perth, WA
05.2025 - Current
- Identified customer needs and offered solutions to enhance the customer experience.
- Developed strategies for increasing customer satisfaction scores over time.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Provided feedback from customers to management team for further review.
- Researched account information when necessary to resolve customer issues quickly.
- Ensured compliance with company policies and procedures when interacting with customers.
- Managed complex customer accounts requiring special attention or escalation.
- Analyzed trends in customer complaints or requests for additional services.
- Developed relationships with customers through proactive follow-up on orders.
- Performed administrative tasks such as data entry into internal systems.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Cross-sold products or services based on customer needs assessment.
- Processed payments accurately according to company policies and procedures.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Executed daily operations including answering phones and assisting walk-in customers.
- Educated customers on product features and benefits to support sales efforts.
- Ensured compliance with all applicable laws regarding consumer protection.
Team Member
Bunnings
Belmont, WA
11.2023 - Current
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to maximize productivity and efficiency.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Loaded pallets onto trailers for shipment.
- Ensured safety procedures were followed when operating forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
Team Member
Kmart
Belmont, WA
04.2023 - Current
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to maximize productivity and efficiency.
- Prepared orders for shipping according to company policies and procedures.
- Kept accurate records of inventory levels and sales transactions.
- Organized, stocked, and rotated product on shelves to ensure freshness.
- Assisted customers with carrying items out of the store if requested.
- Participated in promotional activities such as setting up displays or creating flyers advertising upcoming specials or promotions.
- Received deliveries from vendors and checked them against invoices to ensure accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Transported packages to customers' vehicles.
- Assisted customers with shipping inquiries.
- Unpacked, verified and recorded incoming merchandise or material.
- Transferred packaged product from packaging to recipient or stock.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Staged loaded pallets with hand truck for fork truck pick-up.
Education
MBA - Business Administration
Kaplan Business School
Perth03-2025
Skills
- Inventory management
- Team collaboration
- Effective communication
- Customer Service-oriented
- Material sourcing and distribution
- Warehouse safety
- Material packaging
- Pallet construction
- Order picking
- Forklift operation
- Heavy lifting
- Efficient data entry
- Barcode scanning
- Warehouse support
- Incident logging
- Supply chain and inventory management
- Certified pallet jack operator
AVAILABILITY
- Available on all weekdays, weekends and public holidays
Certification
- RSA CERTIFICATE
Timeline
Customer Service Advisor/Consultant
Telstra
05.2025 - Current
Team Member
Bunnings
11.2023 - Current
Team Member
Kmart
04.2023 - Current
MBA - Business Administration
Kaplan Business School