Vita Pappalardo
Yass,NSW
Summary
Experienced disability support worker seeking a senior support position. I have strong organizational and communication skills. I obtain great multitasking, time management and critical thinking skills. addition, I'm always willing to go take on any added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Valmar Support Services
YASS, NSW
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Barista
Yass Country Kitchen
Yass, Nsw
09.2020 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new cafe workers in sales, customer service and safety.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
Crew Trainer
Yass Mcdonald's
Yass, NSW
08.2017 - 04.2021
- Completed transactions, exchanges and returns to support payment processing.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Well trained in work health safety procedure's; and
- Can meet KPIs for example upselling
Education
Bachelor of Science - Psychology
University of Canberra
Canberra2025
High School Diploma -
Yass High School
Yass Nsw12.2020
Certificate 3 in Retail Services -
Through Yass Mcdonald's
Certificate 2 in Hospitality -
Through Yass High School
Barista Certificate - (workflow Capacity in Workshop)
Through Yass Mcdonald's
Barista Certificate - (Quality Coffee Workshop)
Through Yass Mcdonald's
Yass, NSWSkills
- Customer service skills
- Good communication skills
- Organization and time management
- Hospitality and Professionalism
- Payment Processing
- Reliable and Punctual
References
Morgan Medway- Manager of Yass McDonalds
Mobile: 0477827954
Email: Morgan.medway13@gmail.com
Alfina Meade- Owner of Rhonda’s hairstyling Orange
Mobile: 0418438816
Work: 63627276
Gemma Bell- babysat for her youngest daughter
Mobile: 0408910253
Timeline
Disability Support Worker
Valmar Support Services
08.2022 - Current
Barista
Yass Country Kitchen
09.2020 - Current
Crew Trainer
Yass Mcdonald's
08.2017 - 04.2021
Bachelor of Science - Psychology
University of Canberra
High School Diploma -
Yass High School
Certificate 3 in Retail Services -
Through Yass Mcdonald's
Certificate 2 in Hospitality -
Through Yass High School
Barista Certificate - (workflow Capacity in Workshop)
Through Yass Mcdonald's
Barista Certificate - (Quality Coffee Workshop)
Through Yass Mcdonald's
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