- Gardening
- Participating in various activities, including playing cards and mahjong at the Library
- Passionate about balancing physical health with mental and emotional wellness
Vivian Goves
Perth,WA
Summary
Proactive Front of House Representative with strong training and mentoring skills. Recognized for improving guest experiences and operational efficiency, contributing to high levels of customer satisfaction in fast-paced environments.
Reliable and courteous usher with over 10 years in front-of-house roles. Recognized for strong venue safety awareness and ability to address guest inquiries promptly, contributing to memorable event experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front of House Usher Perth Stadium
Venues Live
Perth, WA
01.2018 - Current
- Welcomed patrons upon arrival, ensuring memorable first impressions through dedicated and attentive service.
- Directed guest seating arrangements to optimize audience flow during events.
- Conveyed essential event information to attendees, contributing to a seamless and enjoyable guest experience.
- Coordinated with team members to address challenges promptly, supporting seamless operations.
- Monitored audience engagement during performances to ensure a respectful and enjoyable environment.
- Streamlined guest check-in process by efficiently handling ticket scanning duties.
- Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
- Assisted in emergency situations by following established evacuation plans and coordinating efforts with fellow ushers and security personnel.
- Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
- Facilitated smooth transitions between acts or performances by guiding guests to appropriate areas during intermissions.
- Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
- Participated in regular training sessions to stay current on venue policies, safety protocols, and customer service best practices.
- Provided clear directions and information to guests about event schedules, venue layout, and amenities.
- Coordinated with security staff to address any safety concerns or incidents promptly.
- Supported event success by ensuring that guests followed venue policies and procedures while attending performances.
- Developed rapport with guests by creating a welcoming atmosphere and anticipating their needs before they arose.
- Greeted customers with smile and provided friendly,
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Reviewed tickets for authenticity and applicability to particular event.
Front of House/Usher
Legends Global
Perth, WA
11.2012 - Current
- Greeted and directed guests, ensuring a welcoming atmosphere.
- Provided information on venue policies, enhancing guest experience and satisfaction.
- Trained new ushers on procedures and customer service standards for consistency.
- Resolved guest inquiries and issues promptly, maintaining positive relations.
- Managed ticket scanning processes using digital systems for efficient entry.
- Assisted in crowd management during events to enhance guest safety.
- Coordinated with event staff to facilitate smooth operations and communication.
- Provided clear directions and information to guests about event schedules, venue layout, and amenities.
- Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
- Streamlined guest check-in process by efficiently handling ticket scanning duties.
- Collaborated with box office to accommodate special requests or last-minute changes in scheduling or seating arrangements.
- Developed rapport with guests by creating a welcoming atmosphere and anticipating their needs before they arose.
- Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
- Increased overall efficiency of front-of-house operations through proactive problem-solving efforts.
- Managed crowd control during high-traffic events to ensure smooth entry and exit procedures.
- Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
- Facilitated smooth transitions between acts or performances by guiding guests to appropriate areas during intermissions.
- Enhanced customer experience by providing friendly and efficient service in seating and ticketing.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained professional demeanor to represent venue and create positive impression.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Reviewed tickets for authenticity and applicability to particular event.
Front of House Representative
HOBAN Recruitment Agency
HBF Park, Perth, WA
03.2008 - Current
- Engaged with regular customers to build trust and encourage repeat patronage.
- Addressed guest complaints with professionalism, ensuring satisfaction with overall experience.
- Implemented systematic organization and cleanliness protocols in front-of-house area to foster a welcoming atmosphere for visitors.
- Enhanced guest experience by providing friendly and attentive greetings to all visitors.
- Engaged with customers to foster rapport and ensure a positive service experience.
Front of House/Customer Service Representative
Western Australian Football Commission
Perth, WA
02.2008 - 09.2017
- .
- Greeted and directed patrons to seating areas, ensuring smooth entry and exit processes.
- Monitored audience behavior, addressing concerns to maintain a respectful environment.
- Assisted with ticket scanning and validation using electronic systems for efficient entry.
- Maintained cleanliness of the lobby, auditorium, and restrooms for a welcoming environment.
- Enhanced customer experience by providing friendly and efficient service in seating and ticketing.
- Contributed to team efficiency by effectively communicating with coworkers regarding event logistics and guest needs.
- Supported event success by ensuring that guests followed venue policies and procedures while attending performances.
- Developed rapport with guests by creating a welcoming atmosphere and anticipating their needs before they arose.
- Assisted in emergency situations by following established evacuation plans and coordinating efforts with fellow ushers and security personnel.
- Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
- Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Directed ticket holders to seats and facility locations.
Education
Batchelor of Business -
Edith Cowan University
Perth, WA11-1988
No Degree -
Technical And Further Education (TAFE)
Perth, WA11-1980
Skills
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Ticket scanning proficiency
- Seating arrangement
- Venue safety awareness
- Strong interpersonal skills
- Seating assistance
- Courteous and professional demeanor
- Clear communication
Accomplishments
- Supervised team of up to ten staff members.
- Highlighted to management that customers were entering corporate areas with photocopied tickets and mobile scanned tickets and that we needed to physically scan all tickets instead of just checking tickets and this has now eventuated.
- Being helpful and proactive resulting in supervisors requesting that I work for them in Corporate areas.
Certification
- Responsible Service of Alcohol (RSA).
- Health and Safety Committee.
Interests
Timeline
Front of House Usher Perth Stadium
Venues Live
01.2018 - Current
Front of House/Usher
Legends Global
11.2012 - Current
Front of House Representative
HOBAN Recruitment Agency
03.2008 - Current
Front of House/Customer Service Representative
Western Australian Football Commission
02.2008 - 09.2017
Batchelor of Business -
Edith Cowan University
No Degree -
Technical And Further Education (TAFE)