VANESSA Rose MORGAN
Hinchinbrook
Summary
Executive Assistant and Administrator, known for high productivity and efficient task completion. Expertise in calendar management, record keeping, and team motivation. Outstanding interpersonal skills and ability to master new processes, ensuring seamless support to executive-level staff.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Department of Communities & Justice
10.2022 - Current
- Diary management for the Deputy Secretary, Director, and any senior members.
- Inbox management for both the Deputy Secretary and the Office of the Deputy Secretary.
- Main point of contact for the Deputy Secretary and Senior Executive staff.
- Collation and management of any divisional-led responses.
- Assist with administrative duties for departmental briefs.
- Arrange and confirm the division's travel arrangements and all divisional events.
Administration Officer / Relief EA
Department of Communities & Justice
07.2019 - 10.2022
- Manage the office of the Executive Director's generic inbox.
- Acting Executive Assistant to the Deputy Secretary.
- Intranet and Internet maintenance.
- Researching Justice Link inquiries.
- Responding to and/or escalating court staff inquiries.
- Assisting a team of project officers.
- Managed the Courts Service Center inbox for six months while on secondment.
Executive Assistant / Office Manager
Multilink Earthworks Pty Ltd
11.2016 - 07.2019
- Action and facilitate all customer and supplier inquiries.
- Correspondence distribution to all employees.
- Daily and weekly reporting is collated and presented to the Managing Director.
- Reconciling remittances and bank accounts.
- Data entry and creation of invoices to MYOB/Microsoft Excel.
- Management of Roads and Maritime Registrations, Inspections, for company fleet.
- Administer all company insurance claims and documentation
Team Leader
Bankstown City Council
10.2013 - 10.2016
- Managing escalated customer inquiries.
- Facilitating communication with senior management and the team.
- Managing customer compliments and complaints.
- Team rostering, including timesheets.
- Coaching and training staff members.
- Daily banking, including cash pick-ups, drop-offs, and petty cash claims.
- Monthly and quarterly reporting.
- Software systems and hardware testing prior to implementation.
- Negotiating Service Level Agreements.
Customer Service Representative
Bankstown City Council
10.2006 - 10.2013
- Responding to and managing all customer inquiries.
- Liaising with staff and clients.
- Cashiering, including banking and end of day.
- Data entry
- Team trainer.
Executive Assistant to Mayor
Bankstown City Council
08.2011 - 07.2013
- Initial and direct point of contact for the mayor.
- Overseeing all incoming correspondence.
- Diary Management.
- Preparing letters and correspondence for signature.
- Updating and leading the Mayor’s phone register.
- Liaising with residents and senior management.
- Writing briefing notes for event attendance.
- Meeting preparation and pack-down.
- Managing and reviewing filing.
- Sourcing and ordering stationery and office equipment.
- Managing the Mayor’s financial allowances.
- Taking dictation.
Education
Diploma - Managmeent
Management Consultancy International
05.2014
Certificate IV - Telecommunications – Customer Contact
NSW Department of Education And Training
10.2008
Justice of the Peace -
09.2007
Diploma - Business Administration And Office Management
Williams Business College
North Sydney09.2004
Skills
- Microsoft Suite proficiency
- Web content authoring
- MiniApp / TRIM
- SharePoint
- Event coordination
- Conflict management
- Teamwork
- Fire Warden
References
- Mr. Zoran Jakovski, Manager, Courts Service Centre, Department of Communities and Justice (DCJ), 0419 499 623
- Ms. Melinda Flecknoe, Administration Coordinator, Office of the Executive Director, Courts Services, DCJ 0409 818 569
Timeline
Executive Assistant
Department of Communities & Justice
10.2022 - Current
Administration Officer / Relief EA
Department of Communities & Justice
07.2019 - 10.2022
Executive Assistant / Office Manager
Multilink Earthworks Pty Ltd
11.2016 - 07.2019
Team Leader
Bankstown City Council
10.2013 - 10.2016
Executive Assistant to Mayor
Bankstown City Council
08.2011 - 07.2013
Customer Service Representative
Bankstown City Council
10.2006 - 10.2013
Diploma - Managmeent
Management Consultancy International
Certificate IV - Telecommunications – Customer Contact
NSW Department of Education And Training
Justice of the Peace -
Diploma - Business Administration And Office Management
Williams Business College
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