VO PHAN HOANG NGOC
Summary
With my experience working in previous work environments, I have been diligent in my work and successfully completed tasks and company requirements. I am seeking a professional work environ- ment to further enhance my knowledge and personal development. A clear career progression path is important to me, as I am dedicated to making valuable contributions to the Company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Hand
The Trustee for Australian Unijoy Family Trust
KFL Flemington Melbourne
12.2023 - Current
- Checking all stock quantity of product (mostly food) on shelves. Make sure they are put in correct position and still haven't expired.
- Carrying heavy boxes (etc: bag of rice, box of egg, bag of cooking power, box of oil...) bringing to car for customer.
- Deliver products to restaurants that have the order with supermarket.
- Before closing super market, sweeping and moping floor, turning off all light switches.
Kitchen Hand
Raamons Pizza
Ballina, NSW
04.2023 - 10.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed recipes and chef instructions to prepare food correctly.
Store Manager
Saputra Payroll Trust
Ballina, NSW
03.2022 - 04.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cleaning Team Leader
ISS Facility Services
Singapore
12.2020 - 02.2022
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
Tour Guide
Simply Vietnam Travel
Danang Vietnam
02.2019 - 02.2020
- Guided groups up to number of people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Education
Graduate Diploma - Management (learning)
Kingsway Vocational Training
Maitland, NSW02.2024
Advance Diploma - Hospitality And Management
Swiss Institute Australia
Melbourne, VIC09.2023
Bachelor - Journalism
Academy of Jornalism And Communication
Hanoi, Vietnam07.2017
Skills
- Time management and
- Organizational skills
- Relationship-building skills
- Problem-solving and handling skills
- Good communication skills and teamwork abilities
Certification
Australian Motorcycle license (R)
Australian Full Car License
Timeline
General Hand
The Trustee for Australian Unijoy Family Trust
12.2023 - Current
Kitchen Hand
Raamons Pizza
04.2023 - 10.2023
Store Manager
Saputra Payroll Trust
03.2022 - 04.2023
Cleaning Team Leader
ISS Facility Services
12.2020 - 02.2022
Tour Guide
Simply Vietnam Travel
02.2019 - 02.2020
Graduate Diploma - Management (learning)
Kingsway Vocational Training
Advance Diploma - Hospitality And Management
Swiss Institute Australia
Bachelor - Journalism
Academy of Jornalism And Communication