Vrishal Datt
Edmondson Park
Summary
Business and Information Technology student with an extensive knowledge within the technology and customer service, Offers the ability to exceed all expectations to deliver performance outcomes on time and according to budget and committed to quality results with a passion for technology driven environment. Has talent for aligning customer service strategy and objectives with established clientele paradigms to achieve maximum operational impacts with minimum resource expenditures. Offers a vast understanding of administration and transformation, vendor management, deployment services, systems development, software engineering, client liaisons and customer service expertise.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Labour Solutions
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained databases to track and record customer data.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Colonial First State
05.2023 - 08.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Sought ways to improve processes and services provided.
Picker/Packer
Coles Distribution Centre
01.2022 - 01.2023
- Managed timely and effective replacement of damaged or missing products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise pallets to move in warehouse.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Lab Technician
Ground Technologies
01.2019 - 01.2021
- Assisted by collecting and organising laboratory data.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
Education
Bachelor Of Business And Bachelor Of Science In IT - Business And Information Technology
University of Technology Sydney
Ultimo, NSW11.2023
Advanced Diploma - Information Technology
UTS:INSEARCH
Ultimo01.2019
Skills
- Document Management
- Record preparation
- Administrative background
- Service support
- Application support
- TCP/IP
- LAN/WAN
- Technical Support
- Self Motivation
- IT Troubleshooting
- Device configuration
- IT risk management
- Attention to Detail
- Hardware Installation
- Customer Service
- Appointment Scheduling
- Information Protection
References
Tyler Simpson, Current Supervisor
BOC Gases, Wetherill Park
PH: 0452518488
Email: tyler.simpson@boc.com
Ziyad Khan, Former Employer
Manager at Ground Technologies, Prestons
PH: 0433183338
Email: ziyad@groundtech.com.au
Muhammed Raihan
Former Co-worker at Coles Distribution Centre Smeaton Grange
PH: 0451868546
Email: Muhammedraihannlh@gmail.com
Timeline
Administrative Officer
Labour Solutions
08.2023 - Current
Customer Service Representative
Colonial First State
05.2023 - 08.2023
Picker/Packer
Coles Distribution Centre
01.2022 - 01.2023
Lab Technician
Ground Technologies
01.2019 - 01.2021
Bachelor Of Business And Bachelor Of Science In IT - Business And Information Technology
University of Technology Sydney
Advanced Diploma - Information Technology
UTS:INSEARCH
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