Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Vu Dinh

Vu Dinh

BRISBANE,QLD

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in conflict resolution and customer relationship management. Adept at swiftly resolving complaints and enhancing customer satisfaction through empathy and attention to detail. Experienced in engineering principles from a civil internship, showcasing strong problem-solving abilities and technical expertise.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Concentrix
BRISBANE, QLD
08.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.

Civil Engineering Internship

Permax
BRISBANE, QLD
01.2016 - 12.2016
  • Operated specialized equipment used in research, development, and manufacturing.
  • Assisted with troubleshooting issues relating to product quality or performance.
  • Performed calculations to determine stress loads and other physical properties of structures.
  • Evaluated performance of components through laboratory tests and simulations.

Retail Employee

Reject Shop
BRISBANE, QLD
07.2010 - 11.2015
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Developed strong relationships with key suppliers by consistently providing high quality service standards.

Education

Bachelor of Engineering - Process Engineer

Queensland University of Technology
Brisbane, QLD
05-2016

Skills

  • Customer service
  • Conflict resolution
  • Customer relationship management
  • Account investigation
  • Attention to detail
  • Problem solving
  • Empathy with different people from different walks of life

Affiliations

  • Motorcycling
  • Music (Hip Hop/Jazz)
  • Foodie
  • Spearfishing

Accomplishments

  • Multiple Awards for Customer Service at Concentrix
  • Diploma of Engineering
  • Graduated from Queensland Academy for Science Mathematics and Technology

Languages

English
Professional
Vietnamese
Professional

Timeline

Customer Service Officer

Concentrix
08.2023 - Current

Civil Engineering Internship

Permax
01.2016 - 12.2016

Retail Employee

Reject Shop
07.2010 - 11.2015

Bachelor of Engineering - Process Engineer

Queensland University of Technology

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Vu Dinh